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Axiom Technologies

Desktop Support Engineer

Axiom Technologies
Durham, NC Contract Posted 10d ago
End User Support Hardware Support Information Technology (IT) IT Services Network Connectivity Onsite Technical Support Windows
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Job Description

Axiom Technologies is hiring a Desktop Support Engineer for an on-demand, on-site IT support contract in Durham, North Carolina. This role serves enterprise clients directly at the client location, handling day-to-day desktop and connectivity issues while following client security and IT procedures. Assignments are dispatched through the Service Delivery Team, and engineers are contacted by phone or email when support is needed.

What you will do

  • Provide on-site desktop and IT support for end users at the client location.
  • Troubleshoot and resolve issues involving Windows desktops, laptops, and peripherals.
  • Install, configure, and maintain hardware, operating systems, and enterprise software applications.
  • Support network connectivity issues, including LAN troubleshooting.
  • Assist with device setup, replacement, and hardware installations.
  • Perform basic network troubleshooting using console access when required.
  • Document service activities and communicate updates to the service delivery team.
  • Follow client IT policies and security procedures during onsite support tasks.

What you bring

  • Strong knowledge of Windows operating systems and desktop environments.
  • Experience with hardware troubleshooting and hardware replacement.
  • Basic understanding of networking, including LAN connectivity, switches, and routers.
  • Ability to diagnose and resolve issues related to desktop, printer, and peripherals.
  • Good communication and customer service skills.
  • Ability to work independently in onsite support environments.

Tools and technologies

  • Windows Laptop
  • LAN Cable and Console Cable
  • Screwdriver Toolkit and basic IT troubleshooting tools
  • Windows operating systems and desktop environments
  • Enterprise software applications
  • Network switches and network routers
  • Windows Laptop

Contract details

  • Location: Durham, North Carolina, USA (onsite)
  • Job type: contract (Independent Contractor / Dispatch / Part-Time; Independent Contractor (1099))
  • Start date: Immediate
  • Work model: On-demand / field support; assignments are shared by the Service Delivery Team
  • Scheduling: No guaranteed number of working hours
  • Communication: Engineers are contacted via phone or email when support is required, with site location, SPOC details, and reporting time provided before each assignment

Eligibility

  • U.S. Citizens and Green Card Holders Preferred

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