Desktop Support Engineer (L2/L3)

Qualis1 inc is hiring an experienced Desktop Support Engineer (L2/L3) to deliver on-site technical support in Charlotte, NC for a contract role. The position focuses on resolving desktop hardware and software issues, maintaining smooth daily IT operations, and providing responsive support for both VIP users and end users.

This work is in-person for local candidates only, with responsibilities spanning troubleshooting, device checks, application support, and coordination with internal teams and vendors to keep systems running reliably.

Key Responsibilities

• Provide L2/L3 desktop support and troubleshoot hardware and software issues.
• Diagnose and resolve desktop operating system problems.
• Support MS Outlook, MS Office, and other standard business applications.
• Perform printer installation, configuration, and troubleshooting.
• Deliver technical support to VIP clients and end users.
• Complete device validation tasks including visual inspections and inventory verification.
• Troubleshoot IT equipment, including power connections, cables, and remote management connectivity.
• Identify and report system errors such as blue screens and hardware failures.
• Coordinate with internal IT teams and vendors for issue resolution.

Requirements

• 4–6 years of experience in Desktop Support.
• Strong hands-on experience providing L2/L3 Desktop Support.
• Good knowledge of desktop operating systems and troubleshooting.
• Experience supporting MS Outlook, MS Office, and enterprise applications.
• Printer support experience and strong hardware troubleshooting skills.
• Experience managing VIP users and client-side support.
• Excellent analytical, communication, and problem-solving skills.
• Strong teamwork and customer/vendor management abilities.

Technical Focus

• MS Outlook
• MS Office

Location: Charlotte, NC (onsite, local candidates only). Job Type: contract. Salary: USD 25–27 per hour. Minimum Experience: 4 years.