Onsite Desktop Support Engineer

Themesoft Inc is hiring for an onsite Desktop Support Engineer contract position in Charlotte, NC. This 6-12+ month role is ideal for candidates who enjoy hands-on work, solving technical issues on real devices, and supporting VIP clients in a fast, customer-focused environment. The opportunity includes a competitive $27/hour rate.

What you’ll do

• Handle L2/L3 desktop support, including basic troubleshooting and repair of IT equipment failures.
• Perform straightforward device operations such as power on/power off as part of issue resolution.
• Support device validation tasks, including physical inspection when requested.
• Support remote management connectivity by resetting connection ID and passwords when needed.
• Troubleshoot hardware at the workstation level, including reseating cables and checking power connections.
• Provide feedback from the device display during troubleshooting (for example, identifying stop errors and blue screen indicators).
• Identify and report audible errors and other system failures observed during diagnosis.
• Assist remote troubleshooting efforts through general troubleshooting and visual verification of the device condition.
• Support device inventory needs, including capability to compare physical devices to inventory lists.
• Work as a team player, collaborating with other team members, and provide strong customer and vendor handling.

What you bring

• Must be local to Charlotte, NC.
• Contract availability for 6-12+ months with onsite presence.
• 4-6 years of relevant experience, including desktop support and L2/L3 desktop support.
• Excellent analytical and troubleshooting skills.
• Good knowledge of desktop operating systems and troubleshooting techniques.
• Strong communication and good professional presence.
• Experience with client-side mail systems, including MS Outlook.
• Working knowledge of MS Office and other industry-standard applications.
• Experience supporting VIP clients.
• Printer support and troubleshooting.

Required work authorization

Applicants must be legally authorized to work in the United States.

Technologies

• MS Outlook
• MS Office