Desktop Support Specialist II

Onsite in Montrose, CO, this Desktop Support Specialist II role supports end users with dependable, day-to-day technology help and contributes to a secure, well-run IT environment. AMERICAN SYSTEMS offers healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance, plus the chance to grow within a larger organization.

As part of the AMERICAN SYSTEMS team, Epsilon, Inc. has joined AMERICAN SYSTEMS. That means expanded resources, streamlined operations, and increased opportunities for growth and development in a dynamic, collaborative environment focused on innovation and customer success.

What you’ll do

• Provide desktop support for PCs, laptops, tablets, mobile devices, and printers.
• Support the IT Service Desk by handling basic technical issues and assisting with ticket resolution.
• Assist with installing and maintaining software and hardware using established standards and procedures.
• Support Microsoft Teams Rooms by troubleshooting issues and managing related equipment.
• Coordinate with Mobile Device Manager for mobile device issuance and replacement.
• Assist with automated software deployments and maintaining hardware/software inventories.
• Support Cyber Security Specialists during response activities.
• Maintain accurate records of hardware and software inventory.
• Install and configure stand-alone and network printers.
• Participate in site visits for software upgrades and basic computer-related issue resolution.
• Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
• Assist with the setup and delivery of new desktops and laptops.
• Ensure proper disposal of surplus IT software and hardware according to policy.
• Help ensure compliance with licensing, regulatory, and security requirements.

What you bring

• U.S. Citizenship is required.
• Ability to pass a federal background investigation and obtain a Public Trust.
• Basic proficiency in current and future Microsoft Office and Windows versions.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Valid state driver’s license; may be required to travel between customer sites.

Compensation & compliance

Salary range: USD $25.00/Hr to USD $28/Hr. Actual compensation will be determined based on several factors permitted by law.

EEO: EEO Race/Sex/Disability Status/Veteran Status