Desktop Support Technician

Golden 1 Credit Union is hiring a Desktop Support Technician for a hybrid role in Sacramento, CA. You will support enterprise endpoint environments, help members experience reliable technology, and maintain strong service delivery through ticket-based support and SLA response times. The role is paid USD 28 to 30 per hour and includes work across workstations, mobile devices, ATM-related systems, and digital signage technology.

What you’ll do

• Administer and maintain enterprise workstations, laptops, audio video devices, tablets, thin clients, check scanners, media players, printers, credit card machines, smartphones, and multifunction hardware.
• Manage remote access through the appropriate administration and perform periodic review to ensure compliance with policy.
• Deliver advanced troubleshooting and resolve non-recurring technical issues across hardware, software, and networking.
• Manage mobile devices using an MDM solution.
• Deploy and support digital signage using industry standard devices and applications.
• Perform Move, Add, Change (MAC) updates for DHCP reservations and help ensure there are no IP conflicts.
• Detect, diagnose, resolve, or escalate system issues across workstation and thin client architecture, including Windows, networking problems, and vendor and COTS applications.
• Assist with creating and maintaining Windows images for both workstations and thin clients.
• Support business units and the Project Management Office with new technology implementation efforts.
• Troubleshoot ATM hardware and software using remote diagnostic tools; escalate to appropriate business units or vendors as needed. Identify recurring issues and help implement preventive measures, including day-to-day support of the ATM fleet.
• Assist with ATM technology testing and deployment activities, including installs, uninstalls, moves, and configuration changes.
• Build and test third-party packages for remote software deployments and updates.
• Provide remote diagnostics and access for internal and offsite employees. Respond to end-user requests through the Service Desk ticketing system and complete issues within service level agreements (SLA).
• Install routers and switches at remote locations and provide basic networking support.
• Manage and remediate virus/spyware/malware using antivirus and other security tools.
• Support infrastructure and application upgrade efforts, including project management support.
• Mentor help desk employees on challenging desktop-related requests.
• Maintain an empathetic approach to deliver exceptional, member-focused support.
• Complete compliance training and maintain awareness of state and federal laws and regulations tied to credit union compliance, including bank secrecy and anti-money laundering requirements.
• Perform other duties as assigned.

Required education

• Associate’s Degree in Information Technology or comparable discipline, or equivalent work experience required.

Tools and technologies you’ll use

• Windows operating system, Windows images
• MDM solution
• PowerShell, DOS, command line utilities
• Service Desk ticketing system
• DHCP
• Antivirus, virus/spyware/malware remediation tools
• ATM hardware and software, multifunction hardware
• Routers and switches
• Remote diagnostic tools and remote diagnostics/access tools
• Digital signage devices and applications