IT Support Specialist

DYOPATH is hiring an On-Site IT Support Specialist in Clayton, NC to help deliver reliable, secure enterprise IT support. If you want your work to have real purpose and want to grow alongside a service-focused team, this is a strong fit. You will contribute to application solutions and enterprise systems support while working in a culture built on L.O.V.E. (Living Our Values Every Day).

Benefits that help you stay supported

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available
• Full overview: dyopath.com/careers

Role overview: On-Site in Clayton, NC. Schedule: 1st shift, 7:00a to 3:30p, Monday through Friday. Pay: $25/hour.

What you’ll do

• Support the design, development, testing, and ongoing support of enterprise application solutions
• Assist with coding, debugging, and testing of application components using established development standards
• Troubleshoot application and system issues using structured problem-solving and root cause analysis
• Contribute to requirements gathering and documentation, including functional and non-functional requirements
• Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures
• Support application design activities and apply basic architecture and integration standards
• Participate in system, database, and platform integration efforts across multiple applications
• Help plan, execute, and document system and software testing activities
• Log, track, and escalate issues following standard incident, change, and escalation processes
• Collaborate with technical teams and business partners to support reliable, stable application services

What you bring

• High School Diploma
• Application support experience
• Bachelor’s degree in IT preferred
• Basic experience with SQL
• CompTIA A+

How you’ll fit in

• Takes a leadership role in service and quality initiatives while continuously improving processes
• Adheres to company and customer safety procedures
• Organized and self-motivated with strong prioritization skills
• Strong interpersonal and communication skills with users, peers, and management
• Able to read, analyze, and interpret technical and business documentation
• Can write reports, correspondence, and knowledge-based documents
• Can present information and respond to questions from diverse audiences
• Strong problem-solving skills, including working in environments with limited standardization
• Team-oriented with a strong customer service mindset

As an IT Support Specialist, you’ll act as a trusted technical resource by supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization.