Entry level IT Help Desk

Lowcountry Computing, LLC is hiring an entry-level IT Help Desk technician to provide first-level support for customers at a manufacturing plant and in the field. This role includes on-the-job training, predictable weekday scheduling, and a mix of on-site help desk coverage and field technician work.

Role Overview

This is a full-time or part-time entry-level technician position supporting a team structure that covers first-level needs for customers. You will work as part of a group of three employees while supporting a company of nine total team members.

On-Site and Field Responsibilities

• Provide first-level support at a manufacturing plant for approximately 60% of your time
• Support customers as a field technician for approximately 40% of your time
• Respond to inbound support requests from existing customers
• Gain exposure to a wide range of industries and technologies based on customer needs

Schedule and Work Hours

• The manufacturing plant requires coverage between 6am and 10pm
• The current schedule is adjusted to align with techs’ school schedules
• Scheduling can change as needed, with an aim to keep it predictable for all technicians
• Schedules rotate every other week
• When working at Lowcountry Computing, hours are 8am to 5pm
• Work is Monday through Friday, with no weekend requirements

Location

This position is in-person. The office is located in West Ashley, and the team travels to customer locations to deliver services. The role is based in Charleston, SC.

Pay

Pay for this entry-level IT Help Desk role is USD $18.00 to $21.00 per hour.

Requirements

• Proactive problem-solving approach
• Excellent communication skills
• Ability to pass a drug test
• Ability to pass a background check
• Reliable transportation
• Ability to learn and adapt to change is required

Training and Growth

• On-the-job training is provided
• Opportunities for learning and growth