Help Desk Technician - Entry Level

D & A Services, LLC is seeking an entry-level Help Desk Technician to support day-to-day IT operations for customers and internal teams. This on-site role in Des Plaines, IL is designed for someone looking to grow their technical skills while helping maintain reliable computer systems, servers, and workplace communications.

In this position, you will provide desktop and helpdesk support, troubleshoot hardware and software issues, and assist with maintenance tasks that keep systems running smoothly. You will also support installations and upgrades, help manage virtual servers and automation processes, and contribute to backup and data protection activities.

What you’ll do

• Support maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization environments
• Perform installation and upgrades of computer components and software
• Help manage virtual servers and automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting issues and resolutions, prioritizing problems, and assessing impact
• Carry out regular backup operations and follow processes for data protection, disaster recovery, and failover procedures
• Provide desktop and helpdesk support, resolving desktop application, workstation, and related equipment problems in a timely manner with limited disruption
• Assist with in-house Voice over Internet Protocol (VoIP) systems, including software architecture and hardware components
• Collaborate with internal and external business units to complete objectives, as assigned
• Handle assignments within defined scope using judgment and initiative
• Manage multiple priorities effectively
• Support other duties as needed

Requirements

• Knowledge of PC hardware and networking basics
• Knowledge of Microsoft Office applications
• Strong self-management including time management, organizational skills, information retrieval, and learning ability
• Patience and the ability to listen to others

Tools you’ll use

• Microsoft Office
• Voice over Internet Protocol (VoIP)

Benefits

• 401k with an employer match
• Medical insurance
• Dental insurance
• Vision insurance
• PTO

On-site details

• On-site role based out of the Des Plaines office
• Employee must live within a reasonable commute of the Des Plaines office

With a rate of USD 20 - 20 per hour, this is an entry-level opportunity to learn technology in a business setting. It may be a strong transition path for candidates currently working in retail environments such as Best Buy, Geek Squad, or U Break I Fix.