SupportJobs.io
← Back to all jobs
Nesco Resource, LLC

Help Desk Analyst Tier 1 Support

Nesco Resource, LLC
Scotia, NY $60k - $85k/yr Full time Posted 9h ago
Active Directory Application Support Cloud Platforms Computer Skills Customer Service Customer Support End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) IT Operations IT Services Microsoft 365 Remote Support Service Desk Technical Support Windows
Apply Now

Job Description

What you get

Nesco Resource, LLC offers an onsite Help Desk Analyst Tier 1 Support role in Scotia, NY. This position provides first‑line technical assistance across the organization with a foundation in operating systems, application support, and basic networking, and uses a ticketing system to track service requests. The role carries a yearly salary of USD 60,000 to 85,000.

Benefits

  • Medical
  • Vision
  • Dental
  • 401K
  • EAP (Employee Assistance Program) services

Responsibilities

  • Provide first-level technical support for issues related to computers, software, hardware, phones, peripherals, wireless devices, A/V equipment, and other technology systems. Support may be delivered in person, remotely, or through travel to company locations.
  • Manage and resolve help desk tickets, ensuring timely response and resolution in accordance with service expectations.
  • Build, maintain, and deploy desktop images to streamline workstation configuration and management.
  • Administer basic user account management within Active Directory and assist with Microsoft 365 mailbox issues.
  • Escalate complex or unresolved issues to Tier 2 support or Systems Administration teams with appropriate documentation and troubleshooting details.
  • Support company information security initiatives, including adherence to policies, documentation of procedures, and maintenance of system and network availability.
  • Follow up with users to ensure issues are fully resolved and customer satisfaction is achieved.
  • Participate in an on-call support rotation as required.

Requirements

  • Experience troubleshooting computers, operating systems, printers, network connectivity, mobile devices, wireless devices, copiers, and scanners.
  • Strong working knowledge of Microsoft Windows operating systems and Microsoft Office applications in a Windows domain environment.
  • Familiarity with networking fundamentals such as DHCP, DNS, and TCP/IP.
  • Excellent verbal and written communication skills with a strong focus on customer service.
  • Strong problem-solving abilities and adaptability when addressing new or unfamiliar technical issues.
  • Ability to work independently with minimal supervision while maintaining accountability.
  • Willingness and ability to learn new technologies quickly in a fast-paced environment.
  • Valid driver’s license and reliable transportation.

Technologies

  • Active Directory
  • Microsoft 365
  • Microsoft Office
  • Microsoft Windows operating systems

Similar Jobs