Help Desk Coordinator

COMPREHENSIVE HEALTHCARE is a Joint Commission-accredited organization committed to continuous quality improvement, with a collaborative multi-disciplinary team and partnerships that help drive evidence-based, forward-looking care. If you want to support staff and end users with reliable technical service, this onsite role in Yakima, WA offers competitive pay and benefits, plus ongoing opportunities to grow through regular training and career mobility.

What you’ll do

The Help Desk Coordinator serves as the primary contact for Information Services questions and concerns, handling phone, walk-in, and email requests from staff for support related to computers, phones, and training. You will log issues into the Help Desk database, troubleshoot and resolve technical problems when possible, or assign items to the appropriate staff member. You’ll also ensure issues are tracked and monitored through to timely resolution, coordinating with others as needed.

• Answer phone, walk-in, and email support requests for computer, phone, and training issues
• Enter issue details into the Help Desk database and assign unresolved requests to the appropriate staff
• Provide end-user and technical support across the agency’s information systems
• Identify, research, and resolve technical problems
• Track and monitor problems to support timely resolution
• Coordinate with others to resolve problems when required
• Lead and direct the work of others as needed

You will also support day-to-day user and communication administration. Responsibilities include managing user system accounts for password and team changes, maintaining email server distribution lists, and supporting training documentation by tracking training attendance provided by the department and logging information into the Help Desk database and Excel.

• Manage user system accounts for password and team changes
• Manage distribution lists for email server
• Track training attendance and log details into Help Desk Database and Excel
• Serve as recorder for the team at official meetings
• Provide tutorial and classroom instruction to customers as needed

You will rely on general knowledge of the agency network, commonly used software including Word, Excel, and PowerPoint, operating systems, and the overall information systems landscape.

Requirements

• High school diploma or equivalent
• Three years of related experience or an equivalent combination of education and experience

Tools you’ll use

• Help Desk Database
• Excel
• Word
• PowerPoint

Schedule

Monday to Friday, 8AM to 5PM (onsite)

Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Site eligibility for student loan repayment programs including National Health Service Corps, Nurse Corps, and various state-run programs

Training and development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Pay: USD 24 to 36 per hourly