Help Desk / Level 1 Technical Support Specialist

Insperity is seeking an onsite Help Desk / Level 1 Technical Support Specialist to join the Bloomington, MN team. This role provides first-line technical support and onboarding for customers, with a focus on delivering timely solutions and a positive user experience. The position is onsite in Minnesota and offers a competitive hourly wage of $18-$25, generous paid time off and paid holidays, a 401(k) Safe Harbor plan with a 3% employer contribution for eligible employees, comprehensive insurance coverage (medical, dental, vision, life, and disability), and incentive pay opportunities along with additional voluntary benefits. The role collaborates with Account Management, Product, and Sales teams to support customer success and retention.

Responsibilities

• Guide new customers through the implementation process by conducting virtual onboarding sessions, ensuring successful adoption of digital services and a positive user experience.
• Provide Level 1 technical support by troubleshooting customer issues via phone and email, resolving inquiries efficiently, and escalating complex cases to Level 2 support when appropriate.
• Create and maintain user documentation, including operational guides and reference materials, to improve customer self-service and product knowledge.
• Partner with Account Management, Product, and Sales teams to support customer retention initiatives, identify cross-sell and upsell opportunities, and deliver exceptional customer service.
• Support Customer Care operations across multiple company platforms, assisting with customer inquiries and special projects as needed.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• Recent graduates and candidates with 1–2 years of relevant experience are encouraged to apply.
• Strong analytical and problem-solving skills with exceptional attention to detail, accuracy, and the ability to clearly communicate technical concepts to diverse audiences.
• Proficiency in Microsoft Office and working knowledge of HTML, CSS, and JavaScript preferred.
• Excellent organizational, project management, and follow-up skills, with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused professional with outstanding interpersonal and presentation skills, committed to delivering timely solutions and ensuring customer satisfaction.

Technologies

• Microsoft Office
• HTML
• CSS
• JavaScript