Help Desk Technician

Fredrikson is seeking a Help Desk Technician to provide first-line technical support to internal users. This is a full-time hybrid role based in Minneapolis, MN, with three days per week required in the office.

Role Overview

In this position, you will handle help desk inquiries, troubleshoot common technical issues, support onboarding activities, and assist with technology setup and document conversions. You will also provide assistance to support internal IT projects and other related tasks as assigned.

Key Responsibilities

• Provide first-level technical support by responding to Help Desk calls, emails, and walk-up requests.
• Monitor, document, and track user inquiries; troubleshoot issues and recommend solutions for frequently occurring problems.
• Log support requests and escalate more complex issues to the appropriate IT personnel as needed.
• Deliver first-level hardware troubleshooting and technical assistance.
• Assist with technology checkout and setup, including laptops and other equipment.
• Help users convert documents to and from various file formats.
• Support new user onboarding, including system and hardware setup, assignment changes, and equipment moves.
• Assist with IT projects and other related tasks as assigned.

Required Qualifications

• Minimum 2 years of experience in an IT Help Desk, technical support, or a similar role.
• Strong knowledge of Microsoft Office, Windows operating systems, and standard business applications.
• Excellent communication, problem-solving, and client service skills, with the ability to support users at all levels of the organization.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn new technologies and adapt to evolving business needs.

Preferred Qualifications

• Previous experience working in a law firm or professional services environment.

Technology Focus

• Microsoft Office
• Windows operating systems

Work Schedule and Location

• Hybrid work environment with three days per week required in the Minneapolis office.
• Regular work schedule will be either 7:00 a.m. to 3:30 p.m. or 7:30 a.m. to 4:00 p.m., based on business needs and candidate preference.

Compensation

• Estimated starting pay range: $29.23–$34.36 per hour.
• Compensation will depend on candidate experience, skills, education, professional background, overall qualifications, and geographic market location.
• Benefits are subject to eligibility requirements and other terms and conditions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic and supplemental life insurance
• Short- and long-term disability
• Employee resource benefits, including counseling, coaching, and caregiving guidance
• Paid parental leave
• Parenting classes
• Pre-tax parking and transportation options
• Retirement plan including financial planning
• Social Security/Medicare planning
• 401(k)/Roth investment options
• Firm-paid profit-sharing contribution

How to Apply

• Applications are accepted online only at https://www.fredlaw.com/careers-meet-us.
• Applicants must submit a cover letter and resume.
• For application assistance or accommodations, contact [email protected].