Help Desk Specialist

Peraton is hiring a Help Desk Specialist to deliver EOC site and local help desk services at Homestead Air Reserve Base, FL (onsite). This role supports end-user and common device assistance, incident resolution, and day-to-day IT service management activities tied to SITEC-3.

You will work with established help desk center tools and IT service management workflows while serving as a key point of contact for end user incident creation, response, and resolution. The position also includes hands-on responsibilities such as hardware troubleshooting, software installs, and re-imaging support.

What you’ll do

• Resolve end-user problems using help desk tools including Remedy, MECM, VMWare, ESXi, and NetApp ONTAP.
• Support electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
• Provide EOC site/local help desk services and act as the POC for creating, responding to, and resolving end user incidents.
• Coordinate Incident Reports and Service Request resolutions with appropriate personnel across site locations, tracking progress from initiation through conclusion on behalf of end users.
• Create and manage tickets within Remedy IT Service Management (ITSM) and ensure incidents are routed and/or escalated to the correct support group.
• Troubleshoot and repair end user devices, including software installation and hardware re-imaging.
• Perform shared file access maintenance and maintain accounts.
• Create tokens and reset CAC/Token pins, supporting local registration authority capabilities.
• Provide information and tracking on IT Projects, ASIs, incidents, and changes that impact customers.
• Escalate tickets to other IT support groups and/or vendor support staff when needed.

What you’ll need

• Education and experience: Min 6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
• Security: Active Secret clearance with the ability to obtain a DoD TS/SCI clearance.
• Certification: DoD 8570 IAT II Certification.
• Compliance: Must be DoW 8140 compliant under Work Role Code 411 - Technical Support Specialist - Intermediate level.

Tools you’ll work with

Remedy, MECM, VMWare, ESXi, NetApp ONTAP, and Remedy IT Service Management (ITSM).

Compensation and benefits

Target salary range: $66,000 - $106,000 per year.

This position is eligible for overtime, shift differential, and a discretionary bonus in addition to base pay (depending on the position).

• Medical, dental, vision
• Life insurance
• Health savings account
• Short/long term disability
• EAP
• Parental leave
• 401(k)
• Paid time off (PTO) for vacation
• Company paid holidays

Application details

• The application period is estimated to be 30 days from the job posting date.
• During application review, you may be required to participate in an on-camera interview and a process to verify your identity.
• Use of artificial intelligence (AI) tools during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization.
• All interview responses must be the candidate’s own.