Help Desk Specialist II

Onsite in Washington, District of Columbia, this Help Desk Specialist II role supports end users with technical issue resolution across calls, email, and service requests. You will work in an environment backed by comprehensive health and wellness packages, paid vacation and holidays, and opportunities for professional growth through paid education and certifications. General Dynamics Information Technology also offers a dedicated internal mobility team to help you own your career.

This position carries a salary range of USD 78,540 - 106,260 per year and requires Top Secret/SCI clearance. Travel is 10-25%.

Responsibilities

• Provide software installation and support for commercial software and related upgrades
• Update the solutions database with applicable resolutions
• Solve technical problems through hardware and software installation and configuration based on computing standards, supporting network and desktop environments
• Monitor and enforce IT policies and procedures
• Assist with setting up new users in IDAM and configure multiple level LDAP security profiles
• Install and configure computers, monitors, network infrastructure, and peripherals including printers, scanners, and related hardware
• Maintain, upgrade, and repair PCs and laptops and Windows desktop applications for all systems
• Respond to telephone calls, email, and personnel requests, documenting, tracking, and monitoring program activity to support timely resolution

Requirements

• 5+ years of experience in information technology or a related field
• SAP experience required
• Bachelor’s degree in Computer Science or Information Technology, or an Associate’s in a related area plus 2 years’ experience, or equivalent experience preferred
• IAT Level 2 certification within 6 months of hire (for example, Security+CE, CCNA-Security, etc.)
• TS/SCI clearance with willingness to submit to a CI polygraph
• Eligibility for access to SAP Information
• U.S. Citizenship Required

Tools You’ll Work With

SAP, IDAM, LDAP, Security+CE, CCNA-Security

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays to rest and recharge

Identity Verification Process

• Expected to be on camera during virtual interviews
• May reserve the right to take your picture to verify your identity and prevent fraud
• Authorize the collection, processing, and use of biometric data for identity verification and security purposes