Help Desk Support

Experis is hiring for a Help Desk Support role onsite in Umatilla, Oregon. This entry-level position in the IT Support Department provides first-level technical assistance to end users facing hardware, software, and network issues. The role offers $25 per hour and requires an Associate’s degree. A successful candidate brings strong problem-solving, clear communication, and a customer-focused attitude.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k) Plus Match
• Weekly Pay

Responsibilities

• Provide first-level (Tier 1) technical support for hardware, software, and network-related issues
• Diagnose and troubleshoot problems with desktops, laptops, printers, and mobile devices
• Install, configure, and maintain operating systems and standard business applications
• Respond to help desk tickets, phone calls, and email requests in a timely manner
• Support user account setup, password resets, and access management

Requirements

• Associate’s degree in Information Technology or related field (or equivalent experience)
• CompTIA A+ certification preferred or in progress
• Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts
• Familiarity with common software applications (Microsoft Office, email systems, ticketing tools)
• Strong problem-solving and communication skills

Technologies

• Microsoft Office
• Windows
• Mac OS