Helpdesk Technician role in Ocala, FL providing first-point-of-contact IT support and troubleshooting across hardware, software, and networks.

Deliver end-user technical support through help desk ticketing systems, troubleshooting hardware, software, network connectivity, and operating system issues
Diagnose and resolve computer hardware problems for desktops, laptops, mobile devices, printers, and other peripherals
Handle software troubleshooting across Windows, macOS, and Linux operating systems
Manage user accounts and permissions using Active Directory and other help desk management tools to maintain secure access control
Support network troubleshooting using TCP/IP, DNS configuration, LAN/WAN connectivity, VPNs, firewalls, and GPO (Group Policy Objects)
Set up, install, upgrade, and maintain equipment to help keep IT infrastructure performing effectively
Document support activity accurately in customer support ticket management systems and provide clear user communication throughout issue resolution

Proven experience in IT support or help desk roles with strong knowledge of computer networking concepts such as TCP/IP, DNS, and LAN/WAN configurations
Proficiency troubleshooting hardware issues, including computer components and peripherals
Hands-on experience supporting Windows (including Windows Server environments), macOS, Linux, and mobile devices
Familiarity with help desk systems for ticket management and support request tracking
Knowledge of Active Directory for user account administration and security policy support
Ability to diagnose and resolve software issues related to operating systems and applications efficiently
Strong communication skills to explain technical solutions clearly to non-technical users
Analytical skills to identify root causes quickly and implement effective fixes

Helpdesk Technician

Location: Ocala, FL (onsite / in person)
Pay: $18.00 - $24.00 per hour
Expected hours: No more than 40.0 per week

Job Description