Help Desk Technician I & Facilities Coordinator

The Help Desk Technician I & Facilities Coordinator at Sarma provides day-to-day technology support as a first point of contact for routine IT requests, while also supporting the general operation and maintenance of the company facility in an onsite San Antonio, TX environment.

What You’ll Do

• Deliver Tier 1 technical support to employees for issues involving hardware, software, printers, and other technology-related needs.
• Respond to and document support requests, troubleshoot routine technical problems, and assist with common user issues.
• Support password resets, user access, connectivity, and basic Microsoft Windows and Microsoft 365 concerns.
• Set up and configure employee equipment, including computers, monitors, phones, printers, and related peripherals.
• Support new-hire workstation setup and manage employee equipment changes as needed.
• Install approved software, updates, and peripherals when directed.
• Maintain accurate inventory records for computers, equipment, and assigned IT assets.
• Escalate advanced technical, network, security, or system issues to the appropriate IT personnel.
• Assist IT management with technology projects, equipment replacements, and other departmental needs.
• Follow company expectations for information security, confidentiality, and technology policies.
• Support day-to-day facilities operations, including general upkeep and maintenance monitoring.
• Conduct routine building walkthroughs and identify maintenance, repair, or safety concerns.
• Handle minor facility needs as appropriate, such as lighting, furniture, doors, locks, office setups, and basic repairs.
• Coordinate service calls and access for approved building contractors and vendors.
• Monitor maintenance requests and follow up to confirm work completion.
• Assist with office moves, furniture placement, meeting-room setups, and other facility-related tasks.
• Maintain appropriate facility and maintenance supplies.
• Promptly report significant repair concerns to management, including building, safety, HVAC, plumbing, and electrical issues.
• Maintain professional, organized common areas, equipment rooms, and assigned workspaces.

Required Education

• High school diploma or equivalent
• Technical education or IT certifications are preferred

Experience & Skills

• One or more years of help desk, technical support, facilities support, or related experience is preferred
• Basic knowledge of Windows computers, Microsoft 365, printers, computer hardware, and common office technology
• Ability to troubleshoot routine technical issues and follow established procedures
• Basic knowledge of general building and facility maintenance is preferred
• Ability to safely perform light physical tasks related to equipment and facilities support
• Strong customer service and communication skills
• Basic computer hardware and software troubleshooting skills
• Ability to prioritize and manage multiple requests
• Strong organization and attention to detail
• Ability to identify when an issue should be escalated
• Professional judgment when handling confidential company information
• Ability to work independently and as part of a team
• Dependable attendance and responsiveness to employee and facility needs
• Ability to communicate effectively with employees, management, and outside vendors

Working Expectations

This role is expected to provide professional, timely support to employees, maintain accurate records, protect company information and equipment, and help keep Sarma’s technology and facilities safe, functional, and well maintained. The position requires adherence to company policies, safety procedures, and IT security requirements, along with other related duties as assigned.

Technology Areas

• Microsoft Windows
• Microsoft 365
• Printers

Location & Compensation

• Location: San Antonio, TX (onsite)
• Salary: USD 39,000 - 43,000 per year