In-Home Sales & Tech Support

Join a local, in-home team where you’ll combine customer service, tech support, and sales in Kentwood, MI. Asurion Insurance Services provides paid training and a schedule that includes evenings, plus an $23 hourly base rate that is guaranteed for all hours worked and paid bi-weekly. If you enjoy meeting people and helping solve problems on the spot, this is a role built for daily customer interactions.

In this part-time Field Sales Representative position, you’ll travel to customer residences for pre-scheduled appointments, address tech questions, and match customers with products designed to meet their future needs. You’ll also have the opportunity to earn uncapped sales commissions based on your performance.

What you’ll do

• Meet customers in-home, in-office, or wherever they are, as Asurion pre-schedules interactions.
• Deliver exceptional customer service throughout each conversation with the customer first.
• Use your expertise to resolve customers’ tech issues and explain solutions clearly, regardless of their tech knowledge.
• Ensure customers leave with a resolution that works and a product that supports their future tech needs.
• Leverage Asurion’s growing range of products to offer tailored solutions.
• Listen actively to identify needs and position products uniquely.
• Use strong communication and negotiation skills, including adapting quickly to complete the right sale.
• Complete 3 weeks of paid training to prepare you to work independently in the field.

Requirements

• Comfort working in a sales environment with set targets.
• Valid driver’s license with a satisfactory driving record and at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• Personal vehicle (excluding motorcycles); customer service appointments are in neighborhoods and cities surrounding your inventory warehouse.
• Maximum expected travel distance of 120 miles one-way.
• Ability to work a varied 5-day week schedule that includes evenings, weekends, and holidays (work hours may vary based on business needs and market demand).
• Personal cellphone to stay connected while on the job.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded approach to learning a wide range of skills for different career paths.
• Natural outgoing style and comfort with human interaction.

Pay and schedule

• $23.00 per hour base rate plus mileage reimbursement + phone stipend + sales commission.
• Part-time schedule: 5 evenings/week, hours 4:05pm to 9:00pm.

Benefits

• Guaranteed base hourly rate for all hours worked, paid bi-weekly.
• Earned pay can be accessed early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• $35 phone stipend paid monthly.
• 3 weeks of paid training, with success supported as a top priority.

Health and safety

Asurion prioritizes employee health and safety. Meeting customers in their homes supports a strong customer experience, and the company works to ensure employees feel safe while performing their work.