In-Home Sales & Tech Support

Local, onsite in-home sales + tech support role that combines customer interactions, troubleshooting, and solution selling using the Serve, Solve, Sell model.

Responsibilities

• Meet customers at their homes or in-office locations with customer interactions pre-scheduled to support and surpass sales targets
• Deliver exceptional customer service during every interaction, with the customer first
• Use your tech knowledge to diagnose and resolve customer tech issues with clear, easy-to-understand solutions for all tech experience levels
• Ensure customers leave with a resolution that works today and a product that supports future tech needs
• Present tailored options by leveraging Asurion’s growing range of products
• Listen actively to identify customer needs and position products to match those needs
• Apply strong negotiation and communication skills, including making a smooth pivot as needed to get it right and complete the appropriate sale

Requirements

• Comfort working in a sales environment with set targets
• Valid driver’s license and satisfactory driving record with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• Personal vehicle (excluding motorcycles)
• Customer service appointments in neighborhoods and cities surrounding your inventory warehouse, with maximum expected travel distance of 120 miles one-way
• Ability to work a varied 5-day week schedule, including evenings, weekends, and holidays
• Personal cellphone to stay connected while on the job
• Comfort working around household pets
• Efficient, adaptable, goal-oriented communication skills with persuasive ability
• Open-minded with a passion for learning a wide range of skills across multiple career paths
• Naturally outgoing and comfortable with human interaction
• Flexibility may be required since work hours can vary based on business needs and market demand

Pay Rate & Schedule

• Salary/Hourly: USD 22 - 22 per hour (listing also references $22.50 hourly)
• Compensation components: $22.50 hourly + mileage reimbursement + phone stipend + sales commission
• Schedule: 5 days/week — hours 12:05pm to 9:00pm

What You Can Expect To Do

• Work the front line helping customers through the Serve, Solve, Sell approach
• Begin with paid training to prepare you to work independently in the field
• Receive ongoing coaching and mentoring to support growth and confidence while staying tech-savvy

Solve, Serve, Sell Model

• Serve
• Solve
• Sell

Benefits

• Base hourly rate guaranteed for all hours worked and paid bi-weekly
• Earned pay can be accessed early
• Uncapped commissions based on sales performance, paid bi-weekly
• Mileage reimbursement based on IRS guidelines, paid weekly
• $35 phone stipend paid monthly
• 3–4 weeks paid training with success prioritized

Role Details

• Onsite local, in-home field role requiring daily travel to customer residences (not remote)
• Entry-level position
• Designed for someone starting their career, enjoys talking to people, and wants hands-on sales experience

Health & Safety

• Employee health and safety are a priority
• Meeting customers at their homes supports a positive customer experience while employees feel safe doing their work

About Asurion

• Asurion is a global tech solutions industry leader
• Products and services help 350M+ customers worldwide
• Role includes “day in the life” video