In-Home Sales & Tech Support

This full-time, local in-home field role combines customer support and sales. Based in Richmond, VA, you will travel daily to scheduled customer appointments and provide both technology issue resolution and product recommendations using a structured Serve, Solve, Sell approach.

Role Overview

Asurion provides paid training to help you guide customers through tech support and purchasing conversations. The goal is to deliver clear solutions, address future tech needs, and help customers leave with a resolution that fits.

Key Responsibilities

• Meet customers in-home, in-office, or wherever the appointment occurs, with interactions pre-scheduled by Asurion to support and exceed sales targets.
• Provide consistent, high-quality customer service while keeping the customer’s needs as the top priority throughout each interaction.
• Use your expertise to diagnose, address, and resolve customer technology issues, offering solutions that are easy to understand for customers regardless of tech experience.
• Ensure customers complete the interaction with a working resolution and a product plan designed to support their future technology needs.
• Use Asurion’s growing product range to recommend tailored solutions based on the customer’s situation.
• Listen actively to identify customer needs and communicate product options in a way that matches those needs.
• Apply strong negotiation and communication skills, make smooth pivots during conversations, and stay highly motivated to complete the appropriate sale.

Requirements

• Comfort working in a sales environment with set targets.
• Valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (excluding Manhattan).
• Access to a personal vehicle (excluding motorcycles), with appointments located in neighborhoods and cities surrounding your inventory warehouse.
• Expected maximum travel distance is 120 miles one-way.
• Ability to work a varied 5-day week schedule to meet customers on their timeline, including evenings, weekends, and holidays.
• Personal cellphone to stay informed while on the job.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented communication skills with strong persuasive ability.
• Open-minded approach and interest in learning a wide range of skills applicable to multiple career paths.
• Naturally outgoing communication style and comfort in human interactions.
• Work hours may vary based on business needs and market demand.

Schedule

• 5 days/week – Hours: 12:05pm to 9:00pm

Compensation

• Salary/Hourly: USD 19 - 19 per hour
• Paid training: 3-4 weeks
• Base pay: Guaranteed base hourly rate for all hours worked, paid bi-weekly (earned pay can be accessed early)
• Commissions: Uncapped commissions based on sales performance, paid bi-weekly
• Mileage reimbursement: Based on IRS guidelines, paid weekly
• Phone stipend: $35 paid monthly

Training and Support

You will begin with paid training designed to prepare you to work independently in the field.

Health and Safety Measures

Because customers are met at their homes, the role emphasizes safety. Employees are expected to take care in their work to help ensure all employees feel safe while performing their duties.