In-Home Sales & Tech Support

Asurion is hiring for an onsite, part-time in-home field role in Augusta, GA. This position blends tech support and local sales, with daily travel to customer residences so you can address technology issues and offer solutions that fit their needs.

You will start with paid training and then work independently in the field using a Serve, Solve, Sell approach. The schedule includes working during busy hours, with customer appointments planned in advance so you can meet people on their timeline.

What you’ll do

• Work during the busiest hours as an entry-level In-Home Sales & Tech Support representative.
• Guide customers through the Serve, Solve, Sell process.
• Complete paid training to prepare to work independently in the field.
• Meet customers in-home, in-office, or wherever they are as Asurion pre-schedules interactions.
• Provide exceptional customer service, keeping the customer first throughout the interaction.
• Use your expertise to resolve tech issues and explain solutions in a way that works for customers regardless of tech knowledge.
• Ensure customers leave with a resolution that works and a product designed to support future tech needs.
• Leverage Asurion’s growing product range to offer tailored solutions.
• Listen actively to identify customer needs and position products uniquely to meet those needs.
• Use strong negotiation and communication skills to pivot smoothly and stay highly motivated to get it right and complete the appropriate sale.

What you’ll need

• Comfort working in a sales environment with set targets.
• A valid driver’s license with at least 1 year driving experience and a satisfactory driving record.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• A personal vehicle (excluding motorcycles); appointments are located in neighborhoods and cities surrounding your inventory warehouse.
• Maximum expected travel distance of 120 miles, one-way.
• Ability to work a varied 5-day week schedule designed to meet customers, including evenings, weekends, and holidays.
• A personal cellphone to stay informed while on the job.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded interest in learning a wide range of skills that can support multiple career paths.
• A naturally outgoing style and enjoyment of human interaction.
• Hours may vary based on business needs and market demand; flexibility may be required.

Pay and schedule

• Part-time schedule: 5 evenings/week, 4:05pm to 9:00pm
• Pay rate: $20.05 hourly plus mileage reimbursement, phone stipend, and sales commission

Training and benefits

• Guaranteed base hourly rate for all hours worked, paid bi-weekly, with earned pay accessible early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• $35 phone stipend, paid monthly.
• 3 weeks of paid training with your success prioritized.

Safety and company context

Meeting customers at their homes supports a strong customer experience, and Asurion emphasizes working in a way that helps employees feel safe while performing the role.

Asurion is a global tech solutions industry leader with a work culture that values employees at every level. Their products and services help 350M+ customers worldwide, and customer interactions are guided by integrity, active listening, accurate information, and conduct aligned with Asurion’s values.

Location: Augusta, GA (onsite)
Job type: Part time
Minimum experience: 1 year
Salary: USD 20 per hourly