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Closed on June 26, 2026.

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Tenderloin Housing Clinic

Information Technology Help Desk Technician

Tenderloin Housing Clinic
San Francisco, CA $33 - $33/hr Full time Posted 2mo ago
Application Support Computer Skills Customer Support Hardware Support Help Desk Incident Management Information Technology (IT) IT Services ITSM Ms Access MS SQL Phone Support Technical Support Windows
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Job Description

The Information Technology Help Desk Technician delivers initial desktop, network, and end-user support onsite for Tenderloin Housing Clinic staff and clients in San Francisco, maintaining prompt service in line with THC's Mission and Core Values.

Compensation

Hourly wage: USD 33 per hour.

Location

San Francisco, California (onsite).

Overview

The role focuses on delivering timely technical assistance and customer service to Tenderloin Housing Clinic end-users, with an emphasis on desktop and network support while upholding THC's mission and service philosophy.

Responsibilities

  • Provide first line of support to troubleshoot network, hardware, software, and telephone problems.
  • Act as a first point of contact for the Help Desk Support team to start the problem determination process for desktop and network issues.
  • Organize, prioritize, and execute support requests.
  • Document, track, and monitor problems to ensure timely resolution; escalate problems as appropriate.
  • Serve as a liaison to other departments when setting up new staff members, computer equipment, software, or systems.
  • Process equipment and software orders.
  • Draft and update policies and procedures related to computer support including manuals and audits for installation and use of IT hardware and software.

Requirements

  • Must have a minimum of 2 years of experience in Help Desk or equivalent responsibilities.
  • Experience with networking and network administration, including cabling, routers, switches, TCP/IP, and data security.
  • Experience with Windows 10 troubleshooting and problem solving.
  • Experience installing and troubleshooting business oriented software for PCs (including Adobe, Outlook 2019, MS Access, MS Office 2019, and QuickBooks).
  • Experience with Dell, HP, and PC compatible hardware.
  • Knowledge of Windows 2016 Server; Veritas Backup Exec, Symantec, SQL Server 2014, and MS Access 2000.

Technologies

  • Windows 10
  • Windows 2016 Server
  • Veritas Backup Exec
  • Symantec
  • SQL Server 2014
  • MS Access 2000
  • MS Office 2019
  • Outlook 2019
  • Adobe
  • QuickBooks
  • Dell hardware
  • HP hardware
  • PC hardware
  • TCP/IP

Benefits

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

About the Position

The Information Technology Help Desk is responsible for delivering responsive customer service and first-line desktop and network technical support to all Tenderloin Housing Clinic end-users in alignment with THC's Mission, Core Values, and Customer Service Philosophy.

About the Agency

THC is a nonprofit organization providing housing, support services, legal aid, and advocacy. It delivers housing and comprehensive services to help disenfranchised low-income individuals in San Francisco achieve greater stability. The organization's Mission and Core Values guide its work in supporting clients.

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