Information Technology Technical Support Supervisor

The County of Los Angeles seeks an Information Technology Technical Support Supervisor to lead an onsite IT service team in Los Angeles, CA, with a monthly salary range of USD 7,951 to 10,715.

Responsibilities

• Lead and direct the information technology technical support team to deliver effective help for hardware and software issues.
• Provide work direction, guidance, and daily oversight to team members.
• Assist team members in their assignments and troubleshoot complex problems as needed.
• Monitor performance, deliver constructive feedback, and address performance concerns for each team member.
• Mentor staff and oversee training to enhance technical and customer-service capabilities.
• Plan and assign work schedules for the technical support team.
• Deliver high quality customer service to users facing IT hardware and software problems.
• Troubleshoot technical issues related to computer hardware and software.
• Identify issues suitable for escalation to an IT specialist or external service provider.
• Stay current with evolving hardware and software technologies and best practices.

Requirements

• Operation Management skills
• Supervisory capabilities
• Ability to learn on the job
• Strong listening skills
• Clear verbal communication abilities
• Customer service orientation
• Problem-solving proficiency
• Knowledge of computers, networks, hardware, and software
• Passing score of 70% or higher on the examination is required to be placed on the eligible list

Benefits

• Health care options
• Robust retirement plans
• Flexible work arrangements to support balance and well-being
• Veteran's credit adding an extra 10% to the passing score for eligible applicants

Examination Content

• Operation management skills
• Supervisory skills
• Ability to learn on the job
• Listening skills
• Verbal communication skills
• Customer service skills
• Problem-solving skills
• Knowledge of computers, networks, hardware, and software

Testing and Eligibility Notes

• Multiple-choice tests are not reviewable by candidates per Civil Service Rule 7.19
• Candidates must achieve a passing score of 70% or higher on the examination to be placed on the eligible list

Testing Accommodation

• If an accommodation is needed to fairly compete in any part of the examination process, submit documentation from a qualified medical provider or other qualified professional; a Sheriff's Department representative will guide you through the process and provide an initial deadline to submit the documentation

Test Preparation

• Study guides and other test preparation resources are provided by DHR; review related materials to support preparation
• Information is available at the job toolkit site, with a section dedicated to Employment Test Assistance

Veteran's Credit

• Eligible veterans may receive an additional 10% of the total points added to a passing score; submit your DD214 to review eligibility

Eligibility and Vacancy Information

• Passing applicants are placed on the eligible list for six months from the promulgation date
• The list will be used to fill vacancies within the Los Angeles County Sheriff’s Department, Technology and Support Division, Data Systems Bureau

Special Information

• Successful applicants must pass a thorough background investigation, including fingerprinting; felonies, certain misdemeanors, serious traffic violations, poor credit or employment history, substance abuse, or probation status can disqualify

Zero Tolerance Policy

• Zero tolerance for use of narcotics, controlled substances, and unauthorized prescription drugs after hire

Available Shift

• Any shift; applicants must be willing to work evenings, nights, weekends, and holidays

Application and Filing Information

• Applications are accepted online only; other submission methods are not considered
• Submit the application and supplemental questionnaire electronically by the stated deadline
• Provide complete work history with employer details, job titles, dates, hours per week, and description of duties
• Information may be verified at any stage of the process; falsification can disqualify
• Notifications will be sent to the email address provided; check profile inbox if emails are filtered
• Maintain a valid email address for correspondence
• Applicants should not share login credentials; use your own user ID and password
• Public libraries offer computer and internet access for applicants without regular access
• Include Social Security Number on the application as required by law