IT Service Desk Supervisor

Experis is hiring an IT Service Desk Supervisor for a healthcare organization in Baltimore, MD (Hybrid) with weekly pay. This hybrid role runs 4 days on site and focuses on turning IT plans into day-to-day support operations, while supervising a technical contact center team and coordinating with vendors to keep service delivery on track. The pay range is $43–47 per hour.

What you’ll do

• Translate departmental and institutional IT plans into day-to-day operational activities, executing and adjusting plans under management direction.
• Monitor technology solutions that meet departmental requirements, providing hands-on technical leadership and troubleshooting to sustain ongoing operations.
• Enforce IT policies, security controls, and regulatory requirements at the operational level, including routine compliance checks and reporting exceptions.
• Supervise and coordinate the IT support team’s daily work by assigning tasks, creating schedules, monitoring progress, coaching staff, and escalating performance issues when needed.
• Act as the primary operational contact for customers and stakeholders on service issues, coordinating with vendors and third-party support to validate work and ensure contractual commitments are met.

What you bring

• Bachelor’s Degree in information technology, computer science, or a related field (Required).
• Minimum 5 years of experience in network and systems administration, information technology management, or a related field (Required).
• At least 3 direct reports experience in a technical contact center or IT support environment (Required).
• Advanced proficiency using Microsoft Office including Excel, PowerPoint, Word, and Outlook.
• Excellent written and verbal communication skills with a focus on confidentiality, tact, and diplomacy.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k) with Plus Match
• Weekly Pay

Tools you’ll use

Microsoft Office (Excel, PowerPoint, Word, Outlook)