IT Support Engineer

Prime Electric is seeking an IT Support Engineer to deliver hands-on support across computer and network systems. The role works under general supervision to troubleshoot issues, triage helpdesk tickets, and support day-to-day technology operations in an onsite office environment in Bellevue, WA.

Role Overview

In this position, you provide technical assistance for incoming requests involving computer systems, software, and hardware. You serve as the initial contact for tickets, diagnose equipment and program issues, and support installs, configurations, and repairs to keep technology resources functioning reliably.

Key Responsibilities

• Diagnose computer problems and monitor computer processing systems
• Install hardware and software, and perform tests on computer equipment and programs
• Provide technical assistance for incoming queries related to computer systems, software, and hardware
• Act as the first point of contact for and triage incoming tickets
• Respond to questions and helpdesk tickets in person, by phone, or via email
• Install workstations and, when needed, train end-users on computer use
• Install, modify, and repair computer hardware and software
• Build, deploy, and clean up computers and mobile devices
• Assist with computer setup, configuration, and troubleshooting for remote jobsites and offices
• Maintain current and accurate inventory of technology hardware, software, and resources
• Comply with and enforce internal policies, processes, and procedures
• Comply with the PRIME Safety Program by learning and following safety regulations, procedures, and safe work practices
• Perform other duties as requested

Required Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school, plus one to three years of related experience and/or training; or an equivalent combination of education and experience
• Strong understanding of how software and operating systems work
• Excellent listening, communication, and problem-solving skills
• Strong attention to detail, with the ability to organize, prioritize, and manage multiple tasks within set deadlines
• Ability to think logically and analytically while maintaining strong customer focus under stressful situations

Communication and Documentation

• Ability to read and comprehend instructions and write basic correspondence such as memos
• Face-to-face and telephone communication skills
• No presentation skills required

Critical Thinking and Problem Solving

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instruction
• Constructive thinking with consideration of alternative short- to long-term solutions
• Ability to develop and implement action plans

Work Setting and Physical Demands

• Work is primarily performed in an office setting with minimal health or safety hazards
• Noise level and temperature are moderate
• Minimal lifting or climbing
• Some travel may be required, including other offices, work sites, and local business errands
• Requires operating office machines such as computers, copiers, scanners, and phones

Compensation and Location

• Location: Bellevue, WA (onsite)
• Pay: USD 28 to 37 per hour
• Minimum experience: 1 year

Benefits

• 100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee
• 401k Program with Direct Benefit
• 100% Employer-paid Life Insurance
• Long Term Disability
• Profit Sharing and Discretionary Bonus Program
• Education/Training Reimbursement Benefit
• Paid Time Off and Holiday Time Off