Security

Security Support Jobs

13 jobs found

1d ago

COMSEC Technical Support Agent

CACI North Charleston, SC

North Charleston, SC

1d ago

$59k - $123k/yr Full time Comsec Customer Support End User Support

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Job Description

CACI is seeking a mid-level COMSEC Technical Support Agent to deliver advanced Department of the Navy cryptographic systems support, incident management, and customer service for Navy and allied agencies. This on-site role in North Charleston, South Carolina, involves handling complex issues and coordinating responses, with up to 25% travel anticipated.

Responsibilities

Address complex technical issues for DoN users, handling both routine and emergency requests through trouble tickets and casualty reports.
Manage and resolve sophisticated tickets in the NESD Helix help-ticketing system for link encryptors, inline network encryptors, and legacy cryptographic equipment.
Monitor and respond to DoN casualty reports related to link encryptors and legacy cryptographic equipment, escalating when necessary.
Develop and refine reporting tools, including PowerPoint decks and spreadsheets, to track help desk metrics and identify trends for analysis.
Provide expert customer service to the US Navy, US Marine Corps, Military Sealift Command, and US Coast Guard.

Requirements

Active Secret Clearance
5+ years of experience in C4ISR systems, cryptographic, cybersecurity, or key management infrastructure experience
5+ years of COMSEC experience
Excellent interpersonal, analytical, and problem-solving skills
Strong organizational and time-management abilities
Proficiency with the Microsoft Office suite (or open-source equivalents)
Advanced typing and computer skills

Technologies

Helix NESD Help Ticketing System
Microsoft Office suite
Microsoft PowerPoint
Microsoft Excel

Benefits

Healthcare
Wellness programs
Financial benefits
Retirement benefits
Family support
Continuing education
Time off benefits

What you can expect

A culture of integrity
An environment of trust
A focus on continuous growth

Pay range

$58,500 - $122,800 per year

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1d ago

Desktop Support Specialist

Insight Global Phoenix, AZ

Phoenix, AZ

1d ago

$26 - $31/hr Contract End User Support Help Desk Support Information Technology (IT)

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Job Description

The Desktop Support Specialist role centers on vulnerability management for Windows endpoints, coordinating remediation, applying OS patches, and generating ServiceNow reports. This onsite contract position is based in Phoenix, AZ.

Responsibilities

Monitor and prioritize vulnerabilities across Windows endpoints and coordinate remediation efforts
Apply operating system patches, software updates, and remove unauthorized software
Create dashboards and reports to track remediation progress
Manage tickets and reporting within ServiceNow
Provide remote desktop support and troubleshoot endpoints
Lead vulnerability resolution efforts for critical assets

Requirements

3–5+ years of desktop support or endpoint management experience
Strong ServiceNow experience for ticketing and reporting
Experience with Windows patching and vulnerability remediation
Dashboard and report creation experience
Strong troubleshooting and problem solving skills

Technologies

ServiceNow
Windows

Nice to Have

ServiceNow Vulnerability Response (VR)
Relevant IT certifications

Compensation

Hourly rate ranges from $26.00 to $31.00 per hour, depending on experience.

Duration

6-month contract-to-hire

Location and Work Arrangement

Phoenix, AZ (onsite)
In person

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1d ago

IT Support Administrator

Continental Carbon Houston, TX

Houston, TX

1d ago

Full time Active Directory Cloud Platforms End User Support

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Job Description

The onsite IT Support Administrator role at Continental Carbon is based in Houston, TX and concentrates on securing, maintaining, and optimizing hardware, software, and cloud-hybrid infrastructure with emphasis on security, IAM, and network support.

Responsibilities

Policy Enforcement: Enforce Continental Carbon’s security frameworks, compliance standards, and acceptable use policies.
SecOps & Monitoring: Utilize MFA solutions, endpoint protection, and SIEM tools to defend the enterprise environment.
Incident Response: Respond to security anomalies, implement remediation procedures, provide post-event root-cause analyses, and escalate critical breaches.
IAM Controls: Manage secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, upholding least-privilege access.
Lifecycle Management: Build, deploy, and maintain standardized computer images for desktop and laptop deployments.
Infrastructure Monitoring: Monitor server health, automated backups, and core IT infrastructure stability.
Patch Management: Apply routine OS updates, software patches, and system-wide security upgrades.
Asset Optimization: Oversee the full inventory lifecycle of IT assets, peripherals, and software licenses.
Vendor Operations: Serve as the primary contact for external hardware vendors, coordinating workstation replacements and printer/copier servicing.
Site Support & Travel: Occasionally travel to regional sites for hardware rollouts, physical network audits, and hands-on infrastructure updates.
Connectivity & Hardware: Support and troubleshoot local office network equipment including routers, switches, and Wi-Fi access points.
Tier 1/2+ Support: Manage the queue for local and remote service tickets, troubleshooting hardware, applications, and basic network issues.
Team Synergy: Collaborate with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management.
Documentation Architecture: Create and maintain technical blueprints, network diagrams, SOPs, and incident logs.

Requirements

Experience: 3–4 years of progressive IT Help Desk, Desktop Support, or Junior Systems Administration experience.
Education: Associate or Bachelor’s Degree in Information Technology, Computer Science, or a related technical field, with relevant experience considered.
Certifications:
- CCNA – Required
- CompTIA Security+ – Required
- Additional certifications such as Network+, A+, or Microsoft endpoint certifications are valued
Security & Compliance Mindset: Strong foundational cybersecurity practices with alignment to the NIST CSF 2.0 framework.
Travel Flexibility: Willingness to travel to various corporate locations as operationally required.
OS & Cloud Ecosystems: Deep Windows OS administration; non-Windows environments are a major plus; strong Microsoft 365 and Active Directory management.
Network Fundamentals: Practical knowledge of TCP/IP, DHCP, DNS, VLANs, and VPN protocols.
Modern Tech Horizons: Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and awareness of AI risks and tools.
Industry Experience: Experience supporting IT infrastructure in manufacturing, industrial, or fast-growing corporate settings.
Soft Skills: Elite troubleshooting abilities paired with customer-focused communication.

Technologies

Active Directory
Microsoft 365
Windows OS
VMware
Hyper-V

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Soft Skills

Elite troubleshooting abilities paired with customer-focused communication

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1d ago

PKI Service Desk Technician

Link Solutions, Inc. Sierra Vista, AZ

Sierra Vista, AZ

1d ago

$65k - $75k/yr Full time Application Support Certificate Management Certificate Provisioning

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Job Description

PKI Service Desk Technician supporting PKI, CAC/RA/LRA, and certificate management for NETCOM at Fort Huachuca, ensuring secure access and PKI operations.

Responsibilities

Provide Tier I and Tier II technical support for PKI related incidents, service requests, and security access issues.
Address daily PKI and smart card access requests, including user permissions, certificate problems, account access, and application access concerns.
Manage the certificate lifecycle: issue, renew, revoke, and maintain digital certificates.
Facilitate SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
Administer privileged user accounts, including creation, modification, renewal, reinstatement, and deactivation per security policies.
Monitor PKI infrastructure to ensure availability, performance, and adherence to security requirements.
Troubleshoot certificate validation, authentication, encryption, and smart card issues for end users and administrators.
Assess certificate health and identify expiration, revocation, trust chain, configuration, and policy-related concerns.
Assist users with certificate enrollment, installation, renewal, and recovery procedures.
Maintain accurate records of certificate inventories, system configurations, and support activities.
Process PKI service requests and escalate complex technical issues to senior engineers as needed.
Support routine PKI system maintenance, patches, upgrades, and version updates for PKI and access-control systems.
Participate in deployment, testing, and rollout of new PKI applications, tools, and services.
Implement approved changes to PKI infrastructure in line with change management and security procedures.
Review system logs, alerts, and audit records to identify potential security or operational issues.
Collaborate with cybersecurity, network, server, and application teams to troubleshoot PKI incidents.
Support compliance, audits, and security initiatives by maintaining documentation and following organizational policies and industry best practices.

Requirements

U.S. citizen with an active DoW Secret Clearance.
IAT Level II certification or higher per DoD 8570/DoD 8140 (examples include CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
Associate degree in Computer Science, Information Systems, Information Technology, or related field, or at least two years of relevant enterprise IT experience.
Experience supporting PKI environments, including troubleshooting certificate, authentication, and encryption-related issues.
Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI services.
Knowledge of cybersecurity principles, identity and access management, and best practices for protecting PKI infrastructure.
Current Computing Environment (CE) certification or the ability to obtain it within 90 days of hire.

Benefits

401(k) and 401(k) matching
Dental, health, and vision insurance
Employer-sponsored life insurance and disability coverage
Employee assistance program
Health savings account
Tuition reimbursement and certification reimbursement programs
Relocation assistance and referral program
Retirement plan and paid time off options

Shift Information

Initial training period: Two weeks on the Day Shift
Mid Shift with fixed schedule
Sunday to Wednesday, 10:00 PM – 8:00 AM local time

Compensation

Salary: USD 65,000 - 75,000 per year

Work Location

Location: Sierra Vista, AZ
Work arrangement: Onsite, in person

Additional Information

Link Solutions Inc. offers a comprehensive benefits package, including paid holidays, paid time off, medical, dental, and vision coverage, company-paid disability and life insurance, referral bonuses, relocation incentives, certification reimbursement, retirement plans, and more.

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5d ago

Enterprise Service Technical Support Subject Matter Expert (SME)

SMS DATA PRODUCTS GROUP, INC Sumter, SC

Sumter, SC

5d ago

Full time Active Directory Customer Support End User Support

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Job Description

SMS Data Products Group, Inc is seeking an Enterprise Service Technical Support Subject Matter Expert to support the AFCENT NOSC contract on site at Shaw Air Force Base in South Carolina. This on‑base role centers on a 24/7 enterprise IT help desk, network operations, cybersecurity, and hands‑on technical support within a demanding NOSC environment.

Responsibilities

Deliver 24/7 Tier 2 enterprise IT help desk assistance
Provide ongoing collaboration and resolve escalated issues that involve complex systems, network hardware, software, services, and voice/video troubleshooting
Document processes and create logic diagrams for routine NOSC floor tasks and for use by fellow support technicians
Investigate network topology using NOSC automated tools and multiple metrics to determine connectivity, topology, and status, identifying substandard performance
Produce reports and trend analyses related to bandwidth usage and network security incidents
Utilize firewall toolsets to assess overall health of local and deployed firewalls and report findings
Conduct enterprise firewall fault isolation and remediation, including troubleshooting ACLs that affect traffic
Install and administer firewalls locally and remotely
Develop and maintain training plans for operations floor roles and train personnel on new installations and application upgrades
Provide general IT management and networking support
Support LAN and WAN enterprise infrastructure
Deliver general operations and maintenance support as needed
Provide documentation support as required
Participate in meetings and briefings as required
Support functional training initiatives as needed
Provide CONUS temporary duty travel support when required

Requirements

Associates degree in a related field with 3+ years of relevant experience, or 5+ years of relevant experience
Experience with Unix/Linux systems and firewall administration
LAN and WAN enterprise support experience
Experience installing Microsoft Windows Server in host and compute environments, including server images
Background in storage solutions, high availability, DNS, DHCP, remote access solutions, core and distributed network solutions, and maintaining and monitoring server environments
Experience managing Microsoft users and permissions, creating Active Directory Domain Services forests, designing server infrastructure, troubleshooting, and protecting networks and user data

Technologies

Unix/Linux
Firewall toolsets
Windows Server
DNS
DHCP
Active Directory (AD DS)
VMware

Certifications

Cisco Certified Network Associate (CCNA)
VMware experience, including VCTA or equivalent
ITIL Foundation Certification — candidate has up to 60 days after start to obtain it

Clearance

Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance

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9d ago

Infra Tech Support Practitioner 6367788

Accenture Saint Petersburg, FL

Saint Petersburg, FL

9d ago

$45 - $48/hr Full time Information Technology (IT) Infrastructure IT Operations

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Job Description

Accenture Flex is hiring onsite in Saint Petersburg, FL for an Infra Tech Support Practitioner. This role centers on endpoint patch management using Ivanti LANDesk, deploying Windows updates and browser patches, and coordinating with security and infrastructure teams to maintain system integrity. The position offers a competitive hourly rate of USD 45 to 48, along with a benefits package designed to support your well-being and ongoing professional growth in a collaborative, security-focused environment.

Benefits

Medical, dental, vision coverage
Long-term disability coverage
401(k) plan
Paid time off
Learning resources

Responsibilities

Deploy monthly Windows 10/11 security and quality updates using Ivanti LANDesk
Package, schedule, and deploy updates for Google Chrome and Microsoft Edge
Monitor patch deployment progress and remediate any failed installations
Perform pre-deployment testing and post-deployment validation to ensure patch success and system stability
Generate compliance and patch status reports for management and security teams
Troubleshoot patching issues and coordinate with endpoint, security, and infrastructure teams as needed
Maintain patching schedules, documentation, and operational procedures
Ensure endpoint patch compliance meets security standards and audit requirements
Support vulnerability remediation by deploying critical and emergency patches when required

Requirements

Minimum of 2 years of experience with Ivanti LANDesk Endpoint Management
Minimum of 2 years of experience with Windows 10 and Windows 11
High School Diploma or GED

Technologies

Ivanti LANDesk Endpoint Management
Windows 10
Windows 11
Google Chrome
Microsoft Edge

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9d ago

Infra Tech Support Practitioner

Accenture Scottsdale, AZ

Scottsdale, AZ

9d ago

$45 - $48/hr Full time Information Technology (IT) IT Operations IT Services

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Job Description

Accenture is seeking an Infra Tech Support Practitioner to manage Windows patching and browser update deployment from an onsite Scottsdale, AZ location. This role focuses on Ivanti LANDesk for monthly Windows updates and browser packaging, with broad responsibilities spanning deployment, monitoring, remediation, and reporting to maintain system integrity and security.

Responsibilities

Deploy monthly Microsoft Windows 10/11 security and quality updates using Ivanti LANDesk.
Package Google Chrome browser updates.
Package Microsoft Edge browser updates.
Schedule Google Chrome browser updates.
Schedule Microsoft Edge browser updates.
Monitor patch deployment progress.
Remediate failed installations.
Perform pre-deployment testing.
Perform post-deployment validation to ensure patch success and system stability.
Generate compliance and patch status reports for management and security teams.
Troubleshoot patching issues.
Coordinate with endpoint, security, and infrastructure teams as needed.
Maintain patching schedules.
Maintain documentation.
Maintain operational procedures.
Ensure endpoint patch compliance meets organizational security standards and audit requirements.
Support vulnerability remediation efforts by deploying critical and emergency patches when required.

Requirements

A minimum of 2 years of experience with Ivanti LANDesk Endpoint Management.
A minimum of 2 years of experience with Windows 10 and Windows 11 operating systems.