IT Help Desk Analyst

Five Star Breaktime Solutions is hiring an IT Help Desk Analyst in Chattanooga, TN (onsite) to be the first point of contact for employees seeking IT support. You will help keep day-to-day work running smoothly by troubleshooting issues, coordinating next steps, and ensuring requests are handled with care and clarity.

This role supports a strong service culture while offering meaningful benefits, including paid vacation, paid holidays, and paid sick days, plus a 401(k) retirement savings plan with company match. You’ll also have access to comprehensive medical, dental, and vision insurance options for individual and family coverage, voluntary FSA, life insurance, and short/long-term disability options. Five Star Breaktime Solutions also supports its community through the 501(c)3 charity Feeding the Future, Inc., which provides over 500,000 meals annually to children in need, and the position includes opportunities for advancement.

Responsibilities

• Provide initial assessment, triage, research, and resolution of basic incidents and service requests across application software and infrastructure components.
• Log, prioritize, track, and document all Service Desk interactions, ensuring issues are resolved within SLA and in line with standard procedures.
• Redirect or escalate problems to the appropriate resources and identify items that require urgent attention.
• Maintain a high degree of customer service on all support queries and follow service management principles.
• Manage Active Directory and user accounts, including password resets.
• Maintain the IT asset database and keep the knowledge base current.
• Place IT orders through the company requisition application.

Requirements

• BA/BS in a relevant field of work and 1 year of end user support; or an equivalent combination of education and work-related experience.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Must be able to consent to a drug screen and pre-employment background check.

Technologies

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Active Directory

Preferred Qualifications

• CompTIA A+ and/or Network+ certifications.

Compensation: USD 20 per hour. Location: Chattanooga, TN (onsite).