IT Help Desk and Training Specialist

The IT Help Desk and Training Specialist delivers frontline technical assistance in a hybrid setup in Newmarket, NH. This role acts as a primary point of contact for day-to-day technology needs, combining user support, troubleshooting, and documentation with training and reporting assistance.

Location and Work Setup

Newmarket, NH (hybrid)

Compensation

USD 25 per hour

Role Summary

The IT Help Desk & Training Specialist supports end users with troubleshooting and documentation while providing first-level assistance. The role also supports backup reporting and contributes to revenue cycle reporting activities.

Responsibilities

• Provide frontline technical support to staff and act as the key point of contact for day-to-day technology needs, supporting efficient use of organizational technology.
• Assist end users in responding to, troubleshooting, documenting, and resolving support requests in collaboration with existing IT staff.
• Deliver first-level support for computers, applications including Microsoft Office 365 and athenaOne, printers, telephones, and other organizational technology.
• Provide backup reporting support and assist with revenue cycle reporting.
• Support operational efficiency, staff competency, and continuous improvement of IT processes through hands-on contribution.

Requirements

• Bachelor’s or Associate degree in Information Technology, Computer Science, Education, or equivalent experience.
• 1–3 years of experience in IT support, end-user training, or a related technical role.
• Experience supporting and training users on an EHR system; AthenaOne experience strongly preferred.
• Strong understanding of Windows environments, Office 365 applications, and basic networking concepts.
• Excellent verbal and written communication skills, including the ability to explain technical information to non-technical users.
• Strong customer-service focus with the ability to multitask and manage priorities in a fast-paced environment.
• Experience creating training materials and using learning tools.

Technologies

• Microsoft Office 365
• athenaOne
• EHR system
• Windows