IT Help Desk Specialist

Riverside Technologies Inc is hiring an on-site IT Help Desk Specialist in Spartanburg, SC to support customers with computer systems, networks, and troubleshooting.

Responsibilities

• Provide on-site technical assistance for incoming questions and issues involving computer systems, software, and hardware
• Train computer users on basic usage of computer systems
• Maintain daily performance of computer systems
• Install, modify, clean up, and repair computer hardware, software, workstations, and servers
• Run diagnostic programs, gather details about problems, and resolve technical issues
• Troubleshoot and resolve technical problems involving LAN, WAN, and other systems
• Answer customer questions via email, in person, or by phone
• Use systems management tools to monitor events, manage the ticket system, and help ensure clients’ environments run optimally
• Perform other related duties as assigned

Requirements

• Regular, reliable attendance
• A+, Network+, and Security+ certifications preferred but not required
• Availability for varying shifts based on customer needs
• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Ability to work efficiently within a team
• Exceptional driving record and a valid driver’s license; part of the role may involve driving a company vehicle
• Ability to travel when required
• Ability to lift 60 lbs. and use proper lifting techniques
• Ability to pass drug screening and background check
• Bilingual skills are a plus

Experience

• 1-year experience in a similar role preferred but not required

Benefits

• 401(k) with match
• Medical
• Dental
• Vision
• Paid holidays
• Generous PTO plan

Compensation and Location

• Location: Spartanburg, SC (onsite)
• Pay: USD 18 - 25 per hour

What You Can Look Forward To

• Passion: A passionate work environment focused on creative solutions for customer challenges
• Creativity: A creative team culture that enjoys finding solutions to different challenges
• Teamwork: A team-centric environment that works collaboratively toward shared goals