IT Helpdesk Coordinator

Sun Noodle is seeking an IT Helpdesk Coordinator to help ensure IT systems remain reliable and to support ongoing IT initiatives. This role reports to the IT Director and partners cross-functionally with internal teams such as Operations, Finance & Sales.

Role Overview

The IT Helpdesk Coordinator provides day-to-day technical support, troubleshoots issues across software, hardware, and networks, and helps maintain a secured IT infrastructure. The position also supports administrative tasks in Microsoft 365 and coordinates with IT vendors on existing and new projects.

Key Responsibilities

• Provide technical support as needed.
• Respond to IT questions, requests, and user needs.
• Troubleshoot and resolve issues across software, hardware, and network connectivity.
• Maintain a secured IT infrastructure.
• Perform administrator tasks in MS 365 and other required platforms.
• Communicate and work with IT vendors on existing and new projects.
• Assist and train users on systems.
• Document processes and SOPs initiated by the IT team.
• Complete other duties as assigned.

Required Qualifications

• AA or BS in Computer Science, IT, or a related field and/or equivalent experience.
• Experience working in a Microsoft-centric environment.
• Experience supporting and troubleshooting software, hardware, and network connectivity issues.
• Collaborative, proactive, and detail-oriented approach, with comfort in multitasking and problem solving in a fast-paced environment.
• Excellent interpersonal skills, with the ability to build strong working relationships and interface with management, peers, and partners across teams.

Technologies and Tools

• MS Office Suite
• MS 365
• Android
• VOIP

Devices and Systems Supported

Support responsibilities include, but are not limited to:

• Computers (desktops, laptops, Macs)
• Phones (VOIP, company cell phones)
• Network equipment (firewall, switches, routers, access points)
• Printers (LaserJet, MFP, label printers)
• Copiers (owned, leased)
• Mobile devices (Android scanners, tablets, iPads)
• Security camera system
• Access control system
• Other hardware, software, and IT devices as assigned

Education

AA or BS in Computer Science, IT, or a related field (or equivalent experience).

Location and Schedule

Honolulu, HI (onsite).

Compensation

USD 50,000 - 65,000 per year.

Benefits

• 401(k)
• 401(k) Employer contribution
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Long Term Disability insurance
• Paid time off
• Referral program
• Vision insurance