IT Help Desk Coordinator

Sun Noodle Hawaii seeks an IT Help Desk Coordinator to keep IT systems running reliably and support ongoing IT initiatives onsite in Honolulu.

Responsibilities

• Provide technical support as needed, including off-hour support when required based on the issue
• Answer IT questions and fulfill IT requests
• Troubleshoot and resolve problems across software, hardware, and network connectivity
• Maintain a secured IT infrastructure
• Complete administrator tasks in MS 365 and other required platforms
• Communicate with and coordinate work alongside IT vendors on current and new projects
• Assist users with systems and provide training
• Document processes and SOPs created by the IT team
• Perform other duties as assigned

Requirements

• AA or BS in Computer Science, IT, or related field and/or equivalent experience
• Experience working in a Microsoft-centric environment
• Experience supporting and troubleshooting software, hardware, and network connectivity issues
• Collaborative and proactive working style with strong attention to detail
• Comfortable multitasking and solving problems in a fast-paced environment
• Excellent interpersonal skills with ability to build working relationships across management, peers, and partners across teams

Technologies

• MS Office Suite
• MS 365
• Android
• iPads (iPad)
• VOIP
• Firewall
• Switches
• Routers
• Access Points
• Security Camera System
• Access Control System
• LaserJet
• MFP
• Label printers
• Copiers

Benefits

• 401(k)
• 401(k) Employer contribution
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Long Term Disability insurance
• Paid time off
• Referral program
• Vision insurance

• Job type: Full-time
• Location: Honolulu, HI (onsite)
• Salary: USD 50,000 - 65,000 per year
• Education: AA or BS in Computer Science, IT, or related field
• Reporting: Reports to the IT Director
• Collaboration: Works cross-functionally with Operations, Finance & Sales