IT Helpdesk Technician

Sunbelt Rentals is hiring an IT Helpdesk Technician to support end users on-site in Hawaii. This role offers direct impact on everyday technology issues, opportunities to grow within the CMIS department, and a benefits package that includes health coverage, retirement support, and time off.

Pay range: $21.38 - $29.39 per hour. Starting rate may vary based on position offered, location, education, training, and/or experience.

What you’ll do

• Provide technical support to end users across a variety of issues by phone, email, walk-up requests, and web.
• Identify, research, and resolve technical problems, using experience and judgment to plan and complete tasks.
• Serve as Tier II (2nd level) support for other helpdesk technicians.
• Document, track, and monitor problems to support timely resolution.
• Support and improve customer support systems and departmental systems by taking on added responsibilities.
• Coordinate with other department team members to maintain strong communication and cross training.
• Perform other duties assigned by the manager.

What you’ll bring

• 2+ years of demonstrated effectiveness in a similar role.
• Degree in computer science or a related field (preferred, but not required).
• Knowledge of AS/400 systems.
• Excellent knowledge of PC-based hardware and software systems.
• Excellent verbal and written communication skills.

Technology support areas

• AS/400 systems
• Email, PC network systems, and web systems
• Microsoft Office products
• Printing, scanning, faxing
• Basic computer hardware systems

Benefits and time off

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, plus flexible spending
• Tuition Reimbursement options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays, plus 2 half day holidays
• 2 floating holidays
• 1 inclusion day and 1 volunteer day

Physical demands

The role may require bending, squatting, crouching, reaching, and lifting 50 pounds or more, along with working indoors/outdoors when required by the job.

Career support: Develop a career track, leverage your current skills while developing new skills, and work with an incredible team of people.