IT Support Specialist

Oakland University in Rochester, Michigan is seeking an IT Support Specialist to manage desktop and notebook deployments, uphold desktop security, and deliver campus-wide technical assistance. This onsite role supports students, faculty, and staff across email, operating systems, networks, applications, and classroom technology, with a annual salary of USD 66,512. The position emphasizes hands-on deployment work, troubleshooting, and training to keep university technology running smoothly.

Responsibilities

• Develop and coordinate desktop and notebook deployments and maintain desktop security practices.
• Deliver campus-wide support to students, faculty, and staff for issues including email, operating systems, network connectivity, applications, and classroom technology.
• Troubleshoot technical problems, implement system changes and upgrades, provide technical training for faculty and staff, and support classroom technology.
• Assess departmental software and hardware needs and recommend purchases based on analysis.
• Contribute to and maintain an internal knowledge base detailing departmental processes and procedures.
• Create and deliver training on new or updated processes and procedures.
• Provide high level backup support to all distributed technology support staff across the university community.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field.
• Two years of experience with computer hardware and with Macintosh, Linux, and Windows operating systems, applications, and peripherals.
• Apple Certified Support Professional certification.
• Knowledge of operating system security.
• Strong remote diagnostic skills to quickly and accurately resolve problems based on customer information, including hardware and software issues.
• Ability to diagnose situations originating from LAN or desktop environments across campus and enterprise locations.
• Excellent organizational and analytical abilities.
• Strong oral and written communication skills and the ability to communicate effectively with others.
• Valid driver’s license acceptable to the University’s insurance carrier.

Technologies

• Macintosh
• Linux
• Windows operating systems

Benefits

• Comprehensive medical plan with low employee contributions
• Dental plan at no cost for employees
• Vision plan at no cost for employees
• Generous paid time off plans
• University contribution to 403(b) retirement plan
• Tuition assistance for employees and dependents
• Free access to Campus Recreation Center and workout facilities
• Flexible work schedules and wellness programs
• Commitment to diversity, equity and inclusion
• Recognition as a top workplace for LGBTQ+ community members
• National recognition as a safe workplace
• Consistent top ranking for support services to U.S. Military veteran students

All Qualifications

Unless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered.

Position Details

Position Purpose: Analyze, develop, coordinate and implement desktop and notebook installations and desktop security practices. Provide campus-wide support to students, faculty, and staff for issues which include, but are not limited to, the areas of email, operating systems, network connectivity, applications, and classroom technology. Conduct technical troubleshooting, system changes and upgrades, faculty and staff technical training, and classroom technology support to the university commu nity.