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Pacific Federal Management

IT Support

Pacific Federal Management
Hagåtña, Guam Full time Posted 1d ago
Active Directory End User Support Help Desk Support Identity and Access Management Information Technology (IT) It Service Management IT Services It Support Microsoft 365 Onsite Phone Support Service Management Technical Support Voip Systems Windows
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Job Description

This onsite IT Support position provides frontline technical assistance to employees while supporting daily operational continuity, system reliability, and a secure technology environment. The role serves as the primary point of contact for hardware, software, and network needs, and contributes to device, access, maintenance, and office technology support.

Key Responsibilities

  • Act as the first point of contact for employee IT support through phone, email, and in-person assistance.
  • Diagnose and resolve hardware, software, and network issues in a timely and professional manner.
  • Provide technical support for desktops, laptops, printers, mobile devices, and office peripherals.
  • Create, modify, and manage user accounts, system access, and permissions across company platforms.
  • Assist with onboarding and offboarding workflows, including device preparation, account provisioning, and access removal.
  • Perform routine system maintenance, updates, patches, and security checks.
  • Monitor systems for potential vulnerabilities or performance concerns and report findings.
  • Maintain accurate documentation for IT assets, support tickets, system changes, and resolved issues.
  • Support office-wide technology, including network equipment, phones and VoIP systems, and conference room and AV systems.
  • Support implementation and enforcement of IT policies, standards, and best practices.

Required Qualifications

  • 1 to 2 years of experience in IT support, helpdesk, or technical support roles.
  • Working knowledge of Windows Operating Systems, Microsoft 365, and basic networking concepts.
  • Hands-on experience supporting desktops and laptops, printers and scanners, and mobile devices.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication skills with a customer-service mindset.
  • Ability to prioritize tasks, handle multiple support requests, and work independently.
  • CompTIA A+, Network+, or similar certification.
  • Experience with Active Directory and/or Azure AD, as well as Microsoft applications.
  • Familiarity with VoIP phone systems and basic network troubleshooting and diagnostics.
  • High level of professionalism, confidentiality, and discretion.
  • Strong organizational and documentation skills.
  • Ability to collaborate cross-functionally with HR, Operations, and Management.
  • Commitment to data security and compliance best practices.
  • Self-motivated, adaptable, and responsive under pressure.

Technologies

  • Windows Operating Systems
  • Microsoft 365
  • Active Directory
  • Azure AD
  • VoIP
  • VoIP phone systems

Work Schedule and Position Type

  • Regular, full-time position.
  • Standard hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Occasional flexibility may be required, including work outside regular business hours.

Travel

  • No travel is required at present.
  • Travel may be required in the future based on business needs.

Accommodation

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

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