IT Support Specialist

A&D MORTGAGE LLC is looking for a Junior IT Support Specialist in Troy, MI to help keep daily technology running smoothly onsite. This role focuses on reliable day-to-day support while building practical experience that supports growth into more advanced IT and infrastructure work.

What you’ll do

• Deliver first-line support for hardware, software, and connectivity issues, helping users get back to work quickly.
• Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets.
• Support core Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Prepare and deploy workstations, maintain asset records, and assist with routine security tasks such as MFA and basic compliance checks.
• Escalate more complex problems with clear documentation, and help improve internal support resources and support processes.

What you bring

• Knowledge of Windows OS, Microsoft 365, Active Directory, and Entra ID.
• Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
• Professional communication skills and the ability to support non-technical users.
• High school diploma required; additional IT training, coursework, or a related degree preferred.

Nice to have

• Basic networking knowledge, including DNS, VPN, and Wi-Fi troubleshooting.
• Experience with device imaging, deployment, or hardware setup.
• Basic understanding of information security principles and willingness to support routine security-related tasks.
• CompTIA A+ or a similar entry-level IT certification preferred.

Tools and technologies include Windows OS, Microsoft 365, Active Directory, Entra ID, Outlook, Teams, SharePoint, OneDrive, and MFA.