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AHU Technologies Inc

Senior IT Support Specialist

AHU Technologies Inc
Washington, DC $43 - $47/hr Full time Posted 13d ago
Senior Active Directory Application Support Cloud Platforms Computer Skills End User Support Hardware Support Help Desk Support Hr Technology Identity and Access Management Incident Management Information Technology (IT) It Service Management IT Services Microsoft 365 Microsoft Office Microsoft Outlook Microsoft Teams Mobile Device Support Office 365 Office Suite Office Tools Office365 Onedrive Onsite Phone Support Service Management SharePoint Technical Support Windows Windows Support
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Job Description

AHU Technologies Inc is seeking a Senior IT Support Specialist to deliver comprehensive technical support for end users in an onsite Washington, DC environment. This role combines front-line service delivery with advanced troubleshooting, system configuration, and incident resolution to help maintain reliable enterprise IT operations.

Role Responsibilities

  • Serve as a primary point of contact for IT support through phone, email, ticketing system, and in-person assistance.
  • Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
  • Support users with account access and identity management tasks, including password resets and MFA-related issues.
  • Perform workstation setup, imaging, deployment, and peripheral configuration.
  • Support enterprise applications and departmental systems, including specialized tools.
  • Conduct root-cause analysis and implement long-term solutions for recurring technical issues.
  • Document all interactions and technical procedures accurately in the ticketing system.
  • Escalate issues as appropriate and collaborate with system administrators, infrastructure teams, and vendors.
  • Manage user accounts, security groups, file permissions, and access request fulfillment.
  • Provide guidance, mentorship, and knowledge-sharing with support staff.
  • Assist with system upgrades, patching, deployments, and workstation lifecycle management.
  • Educate users on IT policies, procedures, and best practices.

Required Qualifications

  • Bachelor’s degree in IT or a related field (or equivalent experience).
  • 10+ years of experience providing IT support, service desk operations, or troubleshooting systems.
  • Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
  • Experience supporting mobile devices (iOS and Android), including enterprise management profiles.
  • Proficiency with Microsoft 365 applications such as Outlook, Teams, SharePoint, OneDrive, Excel, and Word.
  • Ability to diagnose and resolve basic and complex technical issues across multiple operating systems.
  • Familiarity with basic cybersecurity practices, including MFA, endpoint protection, and secure data handling.
  • Ability to follow ITIL best practices for incident, problem, and change management.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to lift, move, and install computer hardware up to 25–40 lbs.

Technologies

  • Windows OS, MacOS
  • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel, Word)
  • Active Directory
  • MFA, endpoint protection
  • iOS, Android
  • ITIL

Location and Compensation

Location: Washington, DC (onsite).
Pay: USD 43–47 per hourly.

Employment Context

The Client seeks a Senior IT Support Specialist to provide comprehensive technical support to end users, from front-line assistance to advanced troubleshooting and system configuration. The position supports reliable enterprise IT operations through incident resolution, service request fulfillment, documentation, escalation coordination, and user and account support.

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