Join Payless Power in an onsite IT Support role in Fort Worth, TX. This position supports employees with practical, hands-on troubleshooting and day-to-day technology help, backed by a benefits package designed for long-term stability. Work a 9am to 5pm, Monday-Friday schedule while aligning with company values of Caring, Integrity, Ownership, Fun, & Innovation.

What you’ll do

You’ll keep employees productive by resolving hardware, software, and network issues, handling support requests, and maintaining reliable workplace technology. From setup to ongoing support, you’ll work across computers, software, peripherals, and business applications while documenting solutions and collaborating with the IT team.

Resolve hardware, software, and network issues to minimize downtime.
Set up, configure, and maintain computers, software, and peripheral devices.
Manage support requests by phone, email, or in person and ensure timely resolution.
Document solutions, maintain IT procedures, and partner with the IT team on more complex problems.
Guide employees in using systems and software and support IT best practices.
Assist with IT projects, system upgrades, and deployments, staying current on emerging technologies and security practices.

Required skills and experience

High School Diploma required.
Associate’s degree in information technology, Computer Science, or related field (or equivalent experience) preferred.
Strong knowledge of Windows, Microsoft Office, Adobe Suite, and common business applications.
Microsoft Intune and Microsoft Endpoint Security experience required (or equivalent MDM/MAM experience).
Strong troubleshooting across hardware, software, and network issues.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize tasks, work independently, and thrive in a fast-paced environment.
Familiarity with ITIL practices and ticketing systems such as ServiceDesk, Jira Service Management, or Asana.
Certifications such as CompTIA A+, Network+, or MCDST are a plus.
Strong problem-solving skills, attention to detail, and a customer-focused mindset.

Tools you’ll work with

Windows, Microsoft Office, Adobe Suite, Microsoft Intune, Microsoft Endpoint Security, MDM/MAM, ITIL, ServiceDesk, Jira Service Management, Asana.

Compensation

$53,500.00 - $59,000.00 per year.

Benefits and support

401(k), including 401(k) matching and profit sharing
Comprehensive health care, including health insurance, dental insurance, and vision insurance
Health savings account
Life insurance
Paid time off and parental leave
Retirement plan
Employee discount
Performance bonuses
An employee energy credit program
Paid volunteer hours for causes with meaning

Culture Index Survey requirement

Completion of a brief Culture Index Survey (two questions) is required.

Work location: In person.

IT Support Specialist