IT Support Staff

Quapaw Nation Careers is seeking an IT Support Staff member to help keep technology services running smoothly, including support for the Quapaw Nation’s website development and maintenance. This full-time, onsite role supports day-to-day computer operations, assists users with hardware and software, and helps ensure systems and web content stay reliable.

What you’ll do

• Assist with personal computer hardware, software, and related technologies across a multi-platform computer environment.
• Support and coordinate web-based projects in collaboration with tribal departments.
• Install, terminate, and maintain network cabling and connections.
• Set up and configure desktop computers, peripherals, and user accounts, including assignment of appropriate security levels.
• Install, maintain, and repair computer hardware and software, including microcomputers, disk drives, and printers.
• Troubleshoot and diagnose technical issues, implement corrective actions within established guidelines, and escalate to advanced technical resources when needed.
• Maintain systems, databases, and web pages, and transfer computer files between platforms.
• Assist with diagnosing whether issues are hardware or software problems on networked systems.
• Support data storage validation and system integrity efforts.
• Assist with procurement, installation, and implementation of new servers and technology, along with systems development projects and upgrades.
• Provide user level technical support for computers, printers, and related equipment.
• Perform minor maintenance of office equipment as required and complete other duties as assigned.

Tools and technologies

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, email applications, and mailing list systems.

Required qualifications

• Driver’s license required and must maintain a valid driver’s license in good standing, qualifying under the Quapaw Nation Motor Vehicle Policy.
• Ability to demonstrate thorough knowledge of personal computer hardware and software.
• Ability to demonstrate excellent working knowledge of computer programs, including Microsoft Word, Excel, PowerPoint, email applications, and mailing list systems.
• Ability to demonstrate familiarity with inventory systems and programs.
• Demonstrated discretion in maintaining confidentiality and handling sensitive information appropriately.
• Strong teamwork skills and the ability to work effectively in a team oriented environment.
• Exercises tact, courtesy, and sound judgment in daily interactions.
• Strong attention to detail.

Experience and education

• Minimum of six (6) months to two (2) years of related experience providing technology support in an office or professional environment, or an equivalent combination of education, training, and experience.
• Bachelor’s degree in Computer Science from an accredited college or university preferred, or equivalent education and experience in a computer science or information technology field.

Physical demands and availability

• Ability to sit or stand for extended periods of time.
• Ability to regularly reach above shoulder level.
• Ability to push, pull, and lift up to and including 30 pounds without physical discomfort or pain.
• Willingness to travel occasionally to attend trainings, seminars, or professional development events.

Role details

• Position Title: I.T. Support Staff
• Status: Non Exempt
• Location: Quapaw Nation Facilities (onsite)
• Department: Information Technology (IT)
• Reports to: Chief Information Officer (CIO)
• Work Schedule: Full Time
• Safety Sensitive: Yes*

Hiring preference is provided in the following order to qualified members of the Quapaw Nation, followed by spouse and caregivers of Quapaw Nation members, then other federally recognized tribes. The Quapaw Nation requires a designated candidate to successfully complete a pre-employment drug screen, criminal background check, and confirmation of professional references. The Quapaw Nation will not observe a medical marijuana card for any position deemed safety sensitive in accordance with the Oklahoma Medical Marijuana and Patient Protection Act (Unity Bill).