Milwaukee, WI

Support Jobs in Milwaukee, WI

9 jobs found

Include remote jobs

3d ago

Desktop Support Engineer

Sentinel Milwaukee, WI

Milwaukee, WI

3d ago

Full time Customer Support End User Support Hardware Support

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Job Description

Sentinel is seeking a Desktop Support Engineer to provide onsite troubleshooting and support for a customer in Milwaukee, WI.

Responsibilities

Provide onsite technical support and troubleshooting for the customer located in Milwaukee, WI
Deliver exceptional customer service during issue resolution and support interactions
Handle routine technology issues independently
Collaborate with senior engineers on more complex problems
Troubleshoot hardware, software, and network connectivity issues
Perform diagnostics, repairs, and parts replacements on computer equipment
Support desktop, server, and basic network environments
Maintain accurate service documentation, ticket updates, and time records
Build positive client relationships through consistent, customer-focused support

Requirements

2 to 5 years of experience in a similar role
A+ Certification required
Ability to troubleshoot and resolve hardware, software, and network connectivity issues
Ability to perform diagnostics, repairs, and parts replacements on computer equipment
Ability to support desktop, server, and basic network environments
Experience with SCCM is preferred
Maintain accurate service documentation, ticket updates, and time records
Demonstrate a “can-do” attitude
Ability to lift: up to 75 lbs independently; up to 150 lbs with assistance
Physical demands: standing; squatting; lifting from floor to waist and from waist to over shoulders; twisting, bending, and crawling may be required from time to time
Must have a car, as the role requires travel between location and transportation of equipment
Valid driver’s license and proof of vehicle insurance required
Legally authorized to work in the US without sponsorship

Location

Milwaukee, WI (onsite)

Benefits

Medical
Dental
Vision
401K
529
Life Insurance
Income Protection Short and Long-Term Disability
Medical and Child/Elder Care
Flexible Spending Account Plans
Family Planning Benefits
Financial Education
Identity Theft Protection and Assistance
Legal Services
Employee Assistance Program
Two weeks’ vacation
Additional paid time-off for Personal and Sick
Certification and hands-on training
Employee discount for product services and entertainment

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1mo ago

IT Support Help Desk Agent

Potawatomi Casino Hotel Milwaukee, WI

Milwaukee, WI

1mo ago Closed

$15+/hr Full time End User Support Help Desk Help Desk Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

This role provides phone and remote help desk support to Potawatomi staff, addressing technology issues across software, hardware, and telephone systems. The position supports day-to-day IT operations, documents requests in a ticket tracking system, and escalates items to higher-tier support when needed.

Onsite Location

Milwaukee, WI (onsite)

Compensation

USD 15 per hour

Education

High school diploma or equivalent required. An Associate’s degree in Computer Science or a related field is preferred.

Responsibilities

Provide help desk support for technology issues by telephone and remote methods for software, hardware, and telephone questions from Potawatomi staff at the Milwaukee and Carter Casinos.
Support the IT Systems Support Supervisor with day-to-day operations, including coordination across departments for software and password-related issues.
Collaborate with the IT System Support Analyst team to escalate issues to 2nd or 3rd tier support when required.
Document and track all help desk calls using an effective ticket tracking system.
Perform duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
Complete other assigned duties.

Requirements

High school diploma or equivalent is required.
Associate’s degree in Computer Science or related field is preferred.
2 years of related experience is preferred.
Help desk or similar experience is preferred.
Ability to use standard office equipment and apply intermediate knowledge of Microsoft Windows 10/11 and Office 2016/365.
Ability to maintain discretion when handling confidential information.
Ability to interact with guests and team members professionally.
Regularly required to talk and hear; frequently required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; ability to operate a personal computer; may occasionally lift or move up to 10 pounds.
Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Technologies

Microsoft Windows 10
Microsoft Windows 11
Office 2016
Office 365

Working Conditions

Noise level is usually moderate to loud; increases on the casino floor.
Facility is not smoke free.
Occasional work in enclosed spaces.
May occasionally be required to drive a personal vehicle.

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1mo ago

IT Support Desk Engineer

Risetech Partners Milwaukee, WI

Milwaukee, WI

1mo ago Closed

$36k - $55k/yr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Oct 29, 2026).

Job Description

Risetech Partners is seeking an IT Support Desk Engineer in Milwaukee, WI (hybrid) to deliver timely technical assistance to end users and support other departments with project work. The role combines ticket-based support, remote and onsite troubleshooting, and ongoing maintenance of centralized tools and security processes.

Responsibilities

Receive and triage support tickets through call or email
Conduct remote troubleshooting for hardware and software issues
Provide onsite troubleshooting for hardware and software issues as needed
Document problem resolution and the full workflow in the RTP ticketing platform
Create technical documentation for client processes, systems, and software
Complete assigned daily, weekly, and monthly proactive tasks
Remediate issues identified through RTP tools, including AV, backups, remote access tools, and monitoring of servers and desktops
Manage and organize RTP tools to maintain accurate licensing compliance
Coordinate with vendors of RTP tools to resolve issues immediately
Perform assigned projects approved by RTP
Recommend improvements to the support process

Requirements

Communicate the RTP value proposition and suite of offerings effectively
Arrive on time or early for office work, client meetings, and training sessions
Maintain professional demeanor and refrain from unacceptable language and dialogue
Follow client standard operating procedures
Demonstrate strong listening skills and strong documentation practices
Communicate technical information to non-technical audiences
Work effectively in a team environment
Manage time effectively and perform tasks with minimal supervision
Use Autotask Professional Services Automation Tool (ticketing systems) efficiently

Technologies

Microsoft Windows 10 and Microsoft Windows 11 desktop environments
Microsoft Office 2016 and Microsoft Office 2016+
Microsoft Server 2016 and Microsoft Server 2016+
Microsoft Active Directory
DNS, DHCP, File & Print Sharing
VPN, firewall, and routing rules
Apple OSX desktop
Autotask Professional Services Automation Tool (ticketing systems)

Experience

Microsoft Windows 10 and 11 desktop experience
Microsoft Office 2016+ experience
Microsoft Server 2016+ experience
Microsoft Active Directory & supporting services, including DNS, DHCP, and File & Print Sharing
Network technologies knowledge, including VPN, DNS, DHCP, firewall, and routing rules
Server operation troubleshooting and light configuration experience is required
Apple OSX desktop experience is highly desirable
Applicants will be asked to describe in detail past and present experience with the listed items

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Minimum Qualifications

Technical degree or equivalent experience
A+ Certification
Microsoft Certified Professional
Completion of additional training to advance career as requested

Compensation and Location

Location: Milwaukee, WI (hybrid)

Salary: USD 36,000 to 55,000 per year

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1mo ago

Service Desk Technician II

Materion Advanced Chemicals Inc Milwaukee, WI

Milwaukee, WI

1mo ago Closed

Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 29, 2026).

Job Description

Materion Advanced Chemicals Inc is hiring a Service Desk Technician II onsite in Milwaukee, WI. In this role, you’ll support non-technical end-users through phone and in-person assistance, helping keep day-to-day technology running smoothly while working in an ITSM environment with Service Level Agreements (SLAs).

Responsibilities

Deliver IT user support to end-users using standard screens, scripts, reference guides, and established procedures, while completing ongoing training to expand your skill set.
Interview users to understand symptoms, lead diagnostic steps to identify the source of errors, and guide customers through resolution.
Troubleshoot and resolve technical support requests professionally and efficiently.
Image PCs and install software and peripheral equipment.
Provide first-level network administration support, including creating user accounts, assisting with file restores, maintaining passwords, increasing user space, and granting rights to access specific areas.
Update assigned tickets with the latest status and communicate with involved parties, including follow-up with users until problems are resolved.
Escalate incidents and service requests to next-level support when issues cannot be resolved at first level.
Work within an ITSM framework to meet incident response and resolution targets aligned to SLAs.

Requirements

5 years of experience in IT Support, or an associate degree or college diploma (in process). An undergraduate degree is preferred.
Minimum two years of applied IT support and/or IT service desk experience.
Knowledge of standard business desktop software and hardware.
Experience with PC or network administration.
Ability to troubleshoot and resolve technical support questions in a professional manner.
Monitor an email contact inbox and ticketing system for incoming work.
Experience supporting customers in a phone-based customer support role.
Strong verbal and written communication skills.
Ability to thrive in a team environment and maintain composure when work volume increases.
Preferred: Windows troubleshooting experience.
Self-motivated and well organized, able to work independently and collaborate effectively as a team member.
Ability to prioritize tasks and perform well under pressure.
U.S. Person.

Export Compliance Contingency

The selection of the person to be hired is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology under ITAR and EAR.

Equal Employment Opportunity and Workplace Policies

The Company is an Equal Employment Opportunity employer and will not unlawfully discriminate on listed protected bases.
The Company prohibits harassment of applicants and employees based on any protected categories.
The Company complies with federal, state, and local laws regarding consideration of unemployment status in hiring decisions.

Reasonable Accommodation

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act. Reasonable accommodation is a change in the way things are normally done to ensure equal employment opportunity without imposing undue hardship on the Company. Inform the Company’s personnel representative if assistance is needed completing forms or participating in the application process.

Veteran Support

Materion’s Veteran Employee Resource Group supports veterans and promotes the benefits of hiring veterans in the workplace. Veterans are encouraged to apply, and military experience and skills are transferrable to Materion careers.

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1mo ago

IT Support Technician

Talgo Inc Milwaukee, WI

Milwaukee, WI

1mo ago Closed

$25 - $30/hr Part time Active Directory Desktop Support Dhcp

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Join the Milwaukee, WI onsite team in a part-time role focused on end-user support, help desk ticket resolution, and daily IT operations.

Responsibilities

Deliver day-to-day end-user and help desk support for desktops, laptops, printers, and network related incidents
Troubleshoot and resolve issues involving email and internet access
Install, troubleshoot, repair, and upgrade computer hardware, operating systems, and proprietary software
Support VPN access, network drives, and overall workstation connectivity
Assist with hardware and software deployment planning and execution
Coordinate with Talgo Group IT in Spain to work help desk tickets and resolve issues
Maintain the Talgo Inc. Microsoft SharePoint page and prepare reports as needed

Requirements

Associate degree in Information Technology or a related field (Bachelor’s preferred)
Strong understanding of computer systems, mobile devices, and common technology products
Working knowledge of Windows 11, Windows Server basics, and Microsoft Office
Familiarity with Active Directory concepts and networking fundamentals including TCP/IP, DHCP, and DNS
Exposure to routers, firewalls, and switches is preferred (not required)
Bilingual English/Spanish is a plus (not required)

Technology Stack

Windows 11
Windows Server
Microsoft Office
Active Directory
TCP/IP, DHCP, DNS
VPN
Microsoft SharePoint

Benefits

$1,000 Hiring Bonus
Competitive and flexible part-time schedule
Opportunities for Career Growth

Physical & Other Requirements

Must be able to pass a pre-employment drug test and background check
Some travel may be required

Location: Milwaukee, WI (onsite)

Job Type: Part time

Pay: USD 25–30 per hour

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1mo ago

Helpdesk Analyst (Entry-Level)

Exact Metrology Milwaukee, WI

Milwaukee, WI

1mo ago Closed

Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Oct 17, 2026).

Job Description

Exact Metrology offers a clear start into an IT career with a supportive team, hands-on helpdesk experience, and professional growth that is tied to certification progress. This onsite Helpdesk Analyst (Entry-Level) role in Milwaukee, WI focuses on helping employees with real-world technology needs while you build skills through training, documentation, and ongoing team collaboration.

What you’ll do

Act as the first point of contact for technical support requests via phone, email, and in person
Troubleshoot and resolve issues across hardware, software, mobile devices, and networks
Log, track, and manage incidents using the helpdesk ticketing system
Escalate complex problems to higher-level support teams when needed
Follow up with users to ensure issues are fully resolved and to support customer satisfaction
Help onboard new employees by supporting hardware and software setup
Create and maintain technical documentation and knowledge base articles
Participate in training programs and team meetings to expand technical knowledge
Deliver strong customer service while building trusted relationships with users

Tools you’ll work with

Microsoft Windows
Microsoft Office

What you bring

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
High School Diploma or equivalent
Strong interest in technology and a desire to build a career in IT
Excellent communication and customer service skills
Basic understanding of computers, operating systems, mobile devices, and common software applications
Strong troubleshooting and problem-solving abilities
Ability to learn quickly and adapt to new technologies
Strong organizational skills and attention to detail
Ability to work independently and collaboratively in a team environment
Prior customer service, helpdesk, or technical support experience

Benefits and growth at Exact Metrology

Competitive base salary
Health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Company-paid certification exam fees
Professional training and development opportunities
Career advancement pathways within the IT organization
Potential compensation increases tied to certification achievement and professional growth
Qualifying certification exam fees are fully reimbursed by the company

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3mo ago

IT Technical Support Engineer Senior

Advocate Aurora Health Milwaukee, WI

Milwaukee, WI

3mo ago Closed

$47 - $71/hr Full time Senior Active Directory End User Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Advocate Aurora Health is seeking an experienced Senior IT Technical Support Engineer for an onsite role in Milwaukee, Wisconsin, with a compensation range of USD 47 to 71 per hour. The position centers on endpoint security, technical operations, deployment, and project leadership across HIT Support Services, serving as a subject matter expert and escalation point to meet SLAs and drive technology adoption.

Responsibilities

Enforces, applies architecture standards/governance, provides input to corporate policies.
Collaborates with multi-disciplinary teams to mitigate risks.
Consults to improve work processes, address information system or operational inefficiencies.
Implements existing device security standards.
Provides senior-level consulting to end-users for solution requirements.
Escalates for complex device or application selection.
Oversees adherence to change control processes, provides guidance/oversight to team members, representative to enterprise change control, documents architecture/design.
Facilitates proactive communication amongst technical teams.
Responsible for all end-point devices, including desktop, mobile, and print.
Monitors/analyzes environment to prevent issues.
Employs tools, rounding, or observation to find improvement opportunities.
Analyzes data to identify systemic issues/risks to prevent incidents.
In collaboration with engineering, develops/executes corrective action plans.
Provides guidance to technicians as it relates to deployment of software using defined processes and is a resource for technical teams to address technical environment deficiencies.
Acts as highest-level within support services to escalate troubleshooting for the most technically complex, complicated, challenging issues.
Ensures fleet management is documented.
Responsible for all aspects of technical operations.
Creates/executes coding/scripting to achieve operational imperatives.
Employs best practice in development operations.
Provides consultation across enterprise environment.
Documents coding/scripting and process re-engineering.
Ensures incidents/service requests are resolved within service level objectives.
Analyzes performance metrics to improve cost/service efficiency.
Provides direct feedback for team performance, standards compliance, and technical proficiency.
Effectively communicates with senior leadership and end users to instill confidence in strategy and execution.
Serves as technical subject matter expert (SME) for site/regional projects of varying size and complexity.
Develops/executes project plans and coordinates team member activities.
Coordinates and provides guidance to project team meetings and communicates project status to all stakeholders.
Escalates issues as required.
Serves as the highest technical matrix resource within Support Services for activities/reviews that require support or resources from other teams including technical team, networking, security and vendor.
Ensures project documentation is completed.
Manages escalation process of the most technically complex issues.
Provides subject matter expertise on software deployment, information security management, operations oversight, environment testing, procedure management, standards, and compliance.
Interacts regularly with site service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers.
Locates existing solutions or works with engineering to develop new technology to solve issues.
Serves as a technical expert across HIT Support Services in the technical review process.
Defines and oversees management of site-based activities in information security/availability, testing, procedure management, compliance, and fiscal responsibility.
Site representative on system-wide enterprise technical oversight committees.
Collaborates with core technology owners to enhance and measure adoption/optimization goals.
Ensures core application and local site technology training is available and team members maintain competency.
Maintains a culture that requires staff to continuously discover and learn new technology and advancements.
Coordinates and guides staff on-boarding process to ensure new team members become immediately productive.

Requirements

Bachelor's Degree (or equivalent knowledge) in Information Technology or related field.
Typically requires 5 years of experience in a complex information technology environment that includes experience with system design, installation, and support.
Understands complex requirements and solutions that integrate multi-platform applications.
Excellent communication and customer service skills.
Knowledge of a variety of hardware platforms, architecture, and operating systems.
Excellent skills in project planning and management.
Automated software deployment and device management tools.
Application programming and/or scripting, DevOps best practices, database administration.
Active Directory experience that includes group policy creation and administration, user and device management.
Microsoft Office productivity platforms.

Technologies

Active Directory
Microsoft Office productivity platforms

Physical Requirements and Working Conditions

Travel may be required, which may result in exposure to road and weather hazards.
Exposed to normal office environment.
Operates all equipment necessary to perform the job.
24 hour/7 day on call support required.

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3mo ago

IT Desktop Support Technician

Komatsu Mining Corp. Milwaukee, WI

Milwaukee, WI

3mo ago Closed

$49k - $61k/yr Full time Application Support Customer Support Device Management

4mo ago

Technical Support Specialist

SAVECO North America, Inc. Milwaukee, WI

Milwaukee, WI

4mo ago Closed

$36 - $40/hr Full time Customer Support End User Support Help Desk

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