Milwaukee, WI

Support Jobs in Milwaukee, WI

4 jobs found

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4d ago

Helpdesk Analyst (Entry-Level)

Exact Metrology Milwaukee, WI

Milwaukee, WI

4d ago

Full time Computer Skills Customer Service Customer Support

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Job Description

Exact Metrology offers a clear start into an IT career with a supportive team, hands-on helpdesk experience, and professional growth that is tied to certification progress. This onsite Helpdesk Analyst (Entry-Level) role in Milwaukee, WI focuses on helping employees with real-world technology needs while you build skills through training, documentation, and ongoing team collaboration.

What you’ll do

Act as the first point of contact for technical support requests via phone, email, and in person
Troubleshoot and resolve issues across hardware, software, mobile devices, and networks
Log, track, and manage incidents using the helpdesk ticketing system
Escalate complex problems to higher-level support teams when needed
Follow up with users to ensure issues are fully resolved and to support customer satisfaction
Help onboard new employees by supporting hardware and software setup
Create and maintain technical documentation and knowledge base articles
Participate in training programs and team meetings to expand technical knowledge
Deliver strong customer service while building trusted relationships with users

Tools you’ll work with

Microsoft Windows
Microsoft Office

What you bring

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
High School Diploma or equivalent
Strong interest in technology and a desire to build a career in IT
Excellent communication and customer service skills
Basic understanding of computers, operating systems, mobile devices, and common software applications
Strong troubleshooting and problem-solving abilities
Ability to learn quickly and adapt to new technologies
Strong organizational skills and attention to detail
Ability to work independently and collaboratively in a team environment
Prior customer service, helpdesk, or technical support experience

Benefits and growth at Exact Metrology

Competitive base salary
Health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Company-paid certification exam fees
Professional training and development opportunities
Career advancement pathways within the IT organization
Potential compensation increases tied to certification achievement and professional growth
Qualifying certification exam fees are fully reimbursed by the company

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2mo ago

IT Technical Support Engineer Senior

Advocate Aurora Health Milwaukee, WI

Milwaukee, WI

2mo ago Closed

$47 - $71/hr Full time Senior Active Directory End User Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Advocate Aurora Health is seeking an experienced Senior IT Technical Support Engineer for an onsite role in Milwaukee, Wisconsin, with a compensation range of USD 47 to 71 per hour. The position centers on endpoint security, technical operations, deployment, and project leadership across HIT Support Services, serving as a subject matter expert and escalation point to meet SLAs and drive technology adoption.

Responsibilities

Enforces, applies architecture standards/governance, provides input to corporate policies.
Collaborates with multi-disciplinary teams to mitigate risks.
Consults to improve work processes, address information system or operational inefficiencies.
Implements existing device security standards.
Provides senior-level consulting to end-users for solution requirements.
Escalates for complex device or application selection.
Oversees adherence to change control processes, provides guidance/oversight to team members, representative to enterprise change control, documents architecture/design.
Facilitates proactive communication amongst technical teams.
Responsible for all end-point devices, including desktop, mobile, and print.
Monitors/analyzes environment to prevent issues.
Employs tools, rounding, or observation to find improvement opportunities.
Analyzes data to identify systemic issues/risks to prevent incidents.
In collaboration with engineering, develops/executes corrective action plans.
Provides guidance to technicians as it relates to deployment of software using defined processes and is a resource for technical teams to address technical environment deficiencies.
Acts as highest-level within support services to escalate troubleshooting for the most technically complex, complicated, challenging issues.
Ensures fleet management is documented.
Responsible for all aspects of technical operations.
Creates/executes coding/scripting to achieve operational imperatives.
Employs best practice in development operations.
Provides consultation across enterprise environment.
Documents coding/scripting and process re-engineering.
Ensures incidents/service requests are resolved within service level objectives.
Analyzes performance metrics to improve cost/service efficiency.
Provides direct feedback for team performance, standards compliance, and technical proficiency.
Effectively communicates with senior leadership and end users to instill confidence in strategy and execution.
Serves as technical subject matter expert (SME) for site/regional projects of varying size and complexity.
Develops/executes project plans and coordinates team member activities.
Coordinates and provides guidance to project team meetings and communicates project status to all stakeholders.
Escalates issues as required.
Serves as the highest technical matrix resource within Support Services for activities/reviews that require support or resources from other teams including technical team, networking, security and vendor.
Ensures project documentation is completed.
Manages escalation process of the most technically complex issues.
Provides subject matter expertise on software deployment, information security management, operations oversight, environment testing, procedure management, standards, and compliance.
Interacts regularly with site service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers.
Locates existing solutions or works with engineering to develop new technology to solve issues.
Serves as a technical expert across HIT Support Services in the technical review process.
Defines and oversees management of site-based activities in information security/availability, testing, procedure management, compliance, and fiscal responsibility.
Site representative on system-wide enterprise technical oversight committees.
Collaborates with core technology owners to enhance and measure adoption/optimization goals.
Ensures core application and local site technology training is available and team members maintain competency.
Maintains a culture that requires staff to continuously discover and learn new technology and advancements.
Coordinates and guides staff on-boarding process to ensure new team members become immediately productive.

Requirements

Bachelor's Degree (or equivalent knowledge) in Information Technology or related field.
Typically requires 5 years of experience in a complex information technology environment that includes experience with system design, installation, and support.
Understands complex requirements and solutions that integrate multi-platform applications.
Excellent communication and customer service skills.
Knowledge of a variety of hardware platforms, architecture, and operating systems.
Excellent skills in project planning and management.
Automated software deployment and device management tools.
Application programming and/or scripting, DevOps best practices, database administration.
Active Directory experience that includes group policy creation and administration, user and device management.
Microsoft Office productivity platforms.

Technologies

Active Directory
Microsoft Office productivity platforms

Physical Requirements and Working Conditions

Travel may be required, which may result in exposure to road and weather hazards.
Exposed to normal office environment.
Operates all equipment necessary to perform the job.
24 hour/7 day on call support required.

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2mo ago

IT Desktop Support Technician

Komatsu Mining Corp. Milwaukee, WI

Milwaukee, WI

2mo ago Closed

$49k - $61k/yr Full time Application Support Customer Support Device Management

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

An IT Desktop Support Technician will join Komatsu Mining Corp. at the Milwaukee site to provide on-site and remote support for end-user hardware and workplace technologies. The role centers on quick, effective issue resolution, hands-on deployment, and cross-functional collaboration to sustain high-quality service, including conference room AV support and professional handling of executive needs. The position operates within a manufacturing context, adhering to corporate standards for security and endpoint management.

Location: Milwaukee, WI (onsite)

Salary: USD 49,100 - 61,400 per year

Responsibilities

Provide on-site and remote technical support for end-user devices and workplace technologies, including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment.
Troubleshoot hardware, software, and connectivity issues for end users, escalating to senior technicians or analysts when necessary to ensure timely resolution.
Carry out endpoint deployment and imaging tasks using standardized tools such as Intune and SCCM, and participate in patch validation and software installations per defined procedures.
Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT equipment.
Assist with conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex).
Support VIP users and executive staff with a high level of professionalism.
Escalate complex issues to senior support staff or system administrators as needed.
Support IT team efforts with system rollouts, upgrades, and routine maintenance tasks.
Ensure endpoints comply with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Requirements

High school diploma or equivalent required; an associate’s or bachelor’s degree in IT or a related field is preferred.
Two or more years of experience in IT support, help desk, or a related technical role.
Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
Ability to travel to other Komatsu locations as needed, up to 10%.
Working knowledge of Windows 11 and macOS client environments.
Proficiency with Microsoft Office Suite, Office 365, and common business applications.
Basic understanding of networking concepts (IP, DNS, DHCP).
Strong time management, problem solving, troubleshooting, and multitasking abilities.
Experience in a production or manufacturing environment.

Technologies

Intune
SCCM
Teams
Zoom
Webex
Windows 11
macOS
Office 365
Microsoft Office Suite

Benefits

Medical, dental, and vision coverage with HSA and wellness programs
401(k) and/or employee savings programs
Paid time off including vacations and designated holidays
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs

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3mo ago

Technical Support Specialist

SAVECO North America, Inc. Milwaukee, WI

Milwaukee, WI

3mo ago Closed

$36 - $40/hr Full time Customer Support End User Support Help Desk

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

Saveco North America, Inc. is seeking a Technical Support Specialist to serve as the central point of contact for customer technical support on Saveco equipment and systems. This on-site role in Milwaukee, Wisconsin collaborates with Service, Aftermarket Parts, Project Managers, and Sales to troubleshoot, guide maintenance and installations, and manage technical documentation. The position emphasizes responsive service, documentation management, and cross-functional collaboration.

Responsibilities

Serve as the primary point of contact for customer technical support inquiries regarding Saveco equipment and systems.
Provide remote troubleshooting support for mechanical and electrical issues as required.
Coordinate and direct customer support requests to the appropriate internal departments, including Service, Aftermarket Parts, Project Management, and Sales.
Assist customers with equipment maintenance, repairs, installations, and operational guidance.
Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service-related reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to provide technical assistance and support.
Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines.
Build and maintain strong customer relationships through professional communication and responsive service.
Manage challenging customer situations with professionalism and a solution-oriented approach.
Identify recurring service issues and recommend continuous improvement initiatives.
Maintain accurate records of support activities, customer communications, and issue resolutions.
Perform additional duties and responsibilities as assigned.

Requirements

Technical degree, trade certifications, or equivalent work experience in mechanical, electrical or wastewater systems.
3–5 years of experience in technical support or mechanical/electrical troubleshooting.
Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication skills with a strong customer service mindset.
Strong organizational and multitasking abilities with the capacity to manage competing priorities.
Ability to collaborate effectively across departments and organizational levels.
Ability to work independently while contributing to a team-oriented environment.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience supporting industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
service management software

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities, with occasional travel to customer sites for troubleshooting, installation assistance, and training. The environment is collaborative and fast-paced, focused on customer success and continuous improvement.

Pay

$36.00 - $40.00 per hour

Work Location

On-site in Milwaukee, WI

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Support Jobs in Milwaukee, WI

Helpdesk Analyst (Entry-Level)

IT Technical Support Engineer Senior

IT Desktop Support Technician

Technical Support Specialist

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