Technical Support Engineer 2

The Technical Support Engineer 2 role supports Choctaw Nation’s technology-related operations by delivering advanced technical assistance across applications, tools, and hardware resources. This position focuses on managing, maintaining, optimizing, and troubleshooting service requests and incidents in multiple environments while partnering with internal stakeholders and technical teams.

Role Objective

The Technical Support Engineer 2 provides advanced technical support aligned with organizational goals and strategic objectives. The role includes comprehensive assistance for critical functional areas, including the management, maintenance, and optimization of applications, tools, and hardware resources.

Key Responsibilities

• Apply company policies and procedures to complete routine tasks.
• Use industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests.
• Contribute to and follow detailed instructions for defined processes on most work.
• Collaborate with cross-functional technical resources to complete project tasks and provide day-to-day support.
• Build stable working relationships with internal stakeholders and use influence to advocate for stakeholder needs.
• Build, deploy, and maintain applications, patches, security fixes, automation, and support tools used in the Choctaw Nation environment.
• Create and maintain knowledge base articles to support faster problem resolution.
• Provide intermediate troubleshooting across stage, test, and production environments.
• Provide intermediate technical support to internal stakeholders, escalating work to internal IT teams when necessary.
• Perform other duties as assigned by management.

Required Qualifications

• Associate’s degree in computer science or equivalent education, relevant certifications, or 2 years related work experience.
• Intermediate experience supporting a variety of operating systems.
• Intermediate experience supporting desktop and server environments.
• Intermediate experience creating automation for installations, configuration changes, and system management.
• Intermediate experience troubleshooting issues prior to deployment and after go-live.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Two years of related work experience.

Education and Location

Education: Associate’s degree in computer science (or equivalent education).
Location: Durant, OK (onsite).

Additional Information

• Weekly Earned Wage Access: Option available for this position.