IT Support Technician

EL HOGAR COMMUNITY SERVICES INC is seeking an onsite IT Support Technician in Sacramento, CA to provide day-to-day technical assistance and troubleshooting across the organization. Reporting under the direction of the Chief Financial Officer, this role supports end users, maintains core IT systems, and partners with the Network and Desktop Administrator to support a growing environment of 100+ employees.

What you’ll do

• Provide technical support to end users across multiple business areas, handling incidents, problems, and requests in both non-technical and technical terms.
• Investigate and resolve issues by reading technical manuals, conferencing with users, and conducting diagnostics to deliver effective IT assistance.
• Set up and prepare equipment for business or employee use, ensuring proper cabling, operating system readiness, and appropriate software installation.
• Maintain Mobile Device Management (MDM) to support mobile device oversight.
• Support and assist with EHR systems, including existing systems and new implementations.
• Assist in developing training materials and procedures, and train users on proper hardware and software use.
• Escalate significant hardware or software problems, as well as defective products, to higher-tier support, management, and/or vendors.
• Install and perform minor repairs to hardware, software, or peripheral equipment in line with installation or design specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Collaborate with staff, users, and management to establish requirements for new systems or modifications.
• Oversee and report the performance of EL HOGAR systems.
• Support a range of infrastructure needs, including physical and virtual servers, networking fundamentals, networking printing, audio/video, and VoIP.
• Assist the Network and Desktop Administrator with IT tasks to support ongoing operations and growth.
• Collaborate with others to resolve information technology issues.

Requirements

• Attention to detail
• Problem assessing and solving skills
• Ability to organize and prioritize
• Clear communication verbally and in writing
• Microsoft skills, including Word, Excel, and database skills
• Ability to initiate and perform tasks with minimal supervision
• Ability to communicate professionally with staff members
• Confidentiality: ability to maintain a high level of confidential information

Education and experience

• Associate Degree in computer science or a related field, plus 1 year of work experience in a related field
• OR Vocational Diploma in computer science or a related field, plus 2 years of work experience in a related field

Certifications and requirements

• A+ , Network+ or Microsoft Certified Professionals (highly preferred)
• Valid CA drivers license on more than 1 point on driver record and no DUI convictions (required)

Technologies and technical focus

• Mobile Device Management (MDM)
• EHR systems
• Word, Excel, and database skills

Technical activities include resolving computer hardware and software problems, training others in computer interface or software use, testing software performance, documenting operational activities, installing and maintaining EL HOGAR systems, and providing recommendations to improve the EL HOGAR IT environment. The role also includes constant review of systems to improve performance, researching products or processes, and updating knowledge on emerging industry or technology trends.

Location: Sacramento, CA (onsite). Pay: USD 25 per hour. Experience: 1+ year.