IT3630 Analyst – Tech Support

Ally Financial is hiring an IT3630 Analyst for Tech Support based in Detroit, MI (onsite). This role acts as a strong second line of support for end users, helping resolve standard technology issues and partnering with higher-level teams when challenges go beyond routine. Alongside the opportunity to work in a customer-focused technical environment, the role offers a comprehensive benefits package designed to support your health, finances, and personal well-being.

Compensation: $55,000.00 - $95,000.00 yearly base pay. Your specific position in the range is determined by the role, scope, responsibilities, work experience, education, certification(s), training, and other qualifications. Ally also reviews internal pay, the competitive market, and the business environment before extending an offer.

What you’ll do

• Serve as a second-level contact for end-user support issues for internal or external end users.
• Support customers with standard technical issues related to applications, desktop products, and client services products.
• Resolve problems by applying company policies and standard practices, while using judgment to make decisions.
• Analyze issues, determine next steps for resolution, and communicate progress as needed.
• Escalate complex and non-standard issues to higher-level staff.
• Work will be assigned with general instructions for routine tasks, with more detailed direction provided for new projects.

What you bring

• 1+ years of experience preferred.
• High school Diploma or GED equivalent.
• Bachelor’s degree in Computer Science, Information Systems, or another relevant field preferred.
• Knowledge of standard support issues and solutions related to applications and hardware.
• Ability to communicate effectively with internal and external customers regarding issue resolution.

Benefits at Ally

• 20 paid time off days plus 11 paid holidays
• 8 hours of volunteer time off yearly
• 401(k) retirement savings plan with matching and company contributions
• Student loan pay downs and 529 educational savings assistance
• Tuition reimbursement
• Employee stock purchase plan
• Financial learning center and access to a financial coach
• Flexible health and insurance options including medical, dental, and vision
• Employee, spouse, and child life insurance
• Short- and long-term disability
• Pre-tax Health Savings Account with employer contributions
• Healthcare FSA
• Critical illness, accident & hospital indemnity insurance
• Total well-being program
• Adoption, surrogacy and fertility assistance
• Paid parental and caregiver leave
• Dependent Day Care FSA backup child and adult/elder care days and childcare discounts
• Mentally Fit Employee Assistance Program
• Subsidized and discounted Weight Watchers program
• Other employee discount programs
• Depending on the role, eligibility may include travel allowances, relocation assistance, a signing bonus, and/or equity
• Annual incentive plan eligibility

Work schedule

• Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote.
• Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager.
• Your hiring manager will discuss this role’s specific work requirements during the hiring process.
• Work requirements may change at any time based on leader discretion and/or business need.