IT Support Analyst

This IT Support Analyst role is an onsite, 2nd-shift position focused on first-level support for retail technology operations.

Responsibilities

• Handle first-level technical support requests from retail stores, distribution centers, and corporate users in a high-volume call center
• Troubleshoot and resolve issues involving hardware, software, Point of Sale (POS) systems, servers, LAN/WAN connectivity, and telephony by phone
• Diagnose problems remotely and resolve within scope, escalating complex issues as needed
• Document incidents, track resolutions, and support hardware installations and repairs

Requirements

• 1–5 years of experience in IT help desk, desktop support, customer support, or a related role; technical school training will be considered
• Basic understanding of computer hardware, software, operating systems, and networking
• Strong troubleshooting, problem-solving, and critical-thinking skills
• Excellent communication skills, phone etiquette, and customer service skills
• Ability to work independently in a fast-paced environment; approximately 80% of the workday spent handling incoming calls
• End client requirement: candidates must be U.S. citizens or Green Card holders
• No C2C or third-party candidates

Technologies

• Point of Sale (POS) systems
• LAN/WAN
• Linux+

Schedule / Location / Employment Type

• Location: Springfield, MO (Onsite), in person
• Employment type: W-2 Contract-to-Hire
• Schedule: 2nd Shift, approximately 5 PM to Midnight; weekend availability required
• Expected hours: 40.0 per week

Pay

• Hourly rate: $20.00–$22.00 per hour

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Vision insurance

Preferred Qualifications

• Associate degree or higher in IT or a related field
• CompTIA A+, Network+, Linux+, or Cisco certifications
• Experience supporting retail POS systems or working in a technical support center
• Bilingual communication skills (helpful, not required)