Point Of Sale

Point Of Sale Support Jobs

15 jobs found

3d ago

Technical Support Representative

Ace Pay Stafford, TX

Stafford, TX

3d ago

$16 - $19/hr Full time Cloud Platforms Credit Card Terminal Customer Support

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Job Description

Support merchants with POS systems and credit card processing terminals through onsite work and remote troubleshooting.

Responsibilities

Install, configure, and train merchants on POS systems and credit card processing terminals (onsite and remote).
Provide technical support for POS systems by troubleshooting hardware, software, and networking issues.
Support payment operations including credit card processing downloads, EMV terminal setups, and resolution of payment processing problems.
Help merchants with menu programming, item modifications, pricing setup, and custom configuration needs.
Manage and resolve support tickets efficiently to maintain high customer satisfaction.
Troubleshoot across multiple POS brands and processors, diagnosing and resolving issues on different platforms.
Perform remote troubleshooting using tools such as TeamViewer, AnyDesk, and LogMeIn.
Train new merchants on system functions, reporting tools, and transaction processing best practices.
Support onboarding by assisting with system configuration and operational setup.
Maintain detailed documentation of support cases, troubleshooting steps, and resolutions.
Escalate advanced technical issues to internal teams while keeping merchants informed.
Deliver consistently professional, clear, and friendly customer service.

Requirements

1+ years of experience in POS technical support and credit card processing.
Proven experience with POS installation and setup (onsite and remote).
Strong experience with credit card processing downloads, EMV terminal setups, and troubleshooting.
Knowledge of menu programming, item and price modifications, and configuration management.
Experience handling support tickets via phone, email, and chat.
Familiarity with Android-based POS systems, cloud-based POS platforms, and basic networking setups.
Ability to troubleshoot hardware including printers, scanners, cash drawers, and networking devices.
Strong problem-solving and organizational skills with attention to detail.
Excellent communication skills with the ability to train and assist customers professionally and friendly.
Customer-first mindset with patience and calm performance under pressure.
Willingness to travel for onsite installations and support as required.

Tools & Technologies

TeamViewer
AnyDesk
LogMeIn
Android
Cloud-based POS platforms

Job Details

Location: Stafford, TX (onsite)
Job type: Full-time
Pay: $16.00 - $19.00 per hour
In-person work location: Yes

About Ace Pay

Growing team focused on expertise, problem-solving, and exceptional service.
Opportunity to support diverse POS systems and merchants nationwide, helping businesses run more efficiently through technology and support.

For more information: https://www.getacepay.com/

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8d ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Union City, GA

Union City, GA

8d ago

$60k - $75k/yr Full time Active Directory Application Support End User Support

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Job Description

This on-the-road Restaurant IT Support role supports technology operations across multiple restaurant locations, providing hands-on troubleshooting for restaurant systems and related infrastructure. The position includes mobile on-site assistance and remote support, with responsibilities that extend beyond a traditional help desk.

Role Overview

As a Restaurant IT Support Specialist (Mobile Position), you will address hardware, software, network, and operating system issues for restaurant staff. The role also includes Active Directory and Windows-related administration tasks. This position is not a help desk role.

Location and Travel

Work location: On the road (onsite support across locations)
Main location: Union City, GA (onsite)
Preferred location: Atlanta, GA
Travel requirement: 100% (required)

Compensation

Pay: USD 60,000 - 75,000 per year

Responsibilities

Provide on-site and remote technical support to restaurant staff, resolving hardware, software, network, and operating system issues promptly and efficiently.
Troubleshoot equipment problems across computers, mobile devices, printers, POS systems, and networking hardware including routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets by documenting issues, tracking resolutions, and communicating progress effectively.
Support Active Directory administration tasks such as user account setup, permission adjustments, and password resets while following required security protocols.
Assist with computer management, including Windows OS installation, updates, hardware upgrades, and ongoing equipment troubleshooting.
Perform network troubleshooting for connectivity issues and review firewall settings to support reliable network performance.
Coordinate with IT teams on infrastructure deployments, including implementing new hardware or software solutions across locations.

Required Qualifications

Minimum experience: 3 years
Education: High school or equivalent
OTP certifications and McDonald's IT infrastructure experience: required (must have)
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Working knowledge of computer networking concepts, including LAN/WAN setup, TCP/IP, DNS, VPNs, and firewalls (example provided: Meraki) plus network administration.
Windows support expertise, including Windows Server environments, and familiarity with macOS and Linux systems and related hardware components.
Ability to troubleshoot software issues involving operating systems and POS applications; SCCM experience is a plus.
Customer service-focused communication skills for supporting non-technical users effectively.
Active Directory user account knowledge, with GPO configuration experience desired.
Familiarity with IT infrastructure components, including essential computer hardware and network devices for operational continuity.
Strong analysis skills to identify root causes quickly and implement solutions intended to prevent recurrence.
Proficiency with Microsoft Office applications and familiarity with help desk systems.

Technologies

Microsoft Office, Active Directory, Windows, Windows Server
macOS, Linux
TCP/IP, DNS, VPNs, firewalls, Meraki
SCCM, GPO
Routers, switches, LAN/WAN configurations
POS systems

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application Questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

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12d ago

Tech Support Representative

Floral Accounting Systems, Inc. Ruston, LA

Ruston, LA

12d ago

$10+/hr Full time Application Support Desktop Support End User Support

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Job Description

Floral Accounting Systems is seeking a Tech Support Representative to assist end users with the FAS point-of-sale system, including network setup, hardware troubleshooting, and user training.

Responsibilities

Provide technical assistance to end users for issues that arise while using the FAS point-of-sale system, including troubleshooting and resolution.
Set up networks to support the POS environment and ensure reliable connectivity for system operations.
Troubleshoot hardware across Linux servers, PC workstations, and miscellaneous network devices to restore functionality.
Deliver training to end users on how to use the FAS point-of-sale software.

Technologies

Linux
FAS point-of-sale system
Point-of-sale software

Benefits

Paid time off

Location & Compensation

Location: Hybrid remote in Ruston, LA 71270
Salary: USD 10 per hour

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12d ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Griffin, GA

Griffin, GA

12d ago

$60k - $75k/yr Full time Active Directory Desktop Support End User Support

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Job Description

On-the-road restaurant IT support specialist delivering on-site and remote technical assistance to McDonald's staff across multiple locations.

Responsibilities

Provide on-site and remote technical support for restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.
Troubleshoot equipment problems including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets, document issues, track resolutions, and communicate progress effectively.
Support Active Directory management for user accounts, permissions adjustments, and password resets while ensuring security protocols are followed.
Assist with computer management tasks including OS installations, Windows updates, hardware upgrades, and equipment troubleshooting.
Conduct network troubleshooting involving connectivity issues and firewall settings to maintain optimal network performance.
Collaborate with IT teams on infrastructure projects such as deploying new hardware or software solutions to ensure smooth implementation across locations.

Requirements

Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
OTP certifications and McDonald's IT infrastructure experience a must.
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Solid understanding of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and network administration.
Expertise in Windows support (including Windows Server environments), macOS, Linux operating systems, and related hardware components.
Ability to troubleshoot software issues related to operating systems and POS applications; experience with software deployment tools such as SCCM is a plus.
Excellent communication skills with a customer service oriented approach to assist non-technical users effectively.
Knowledge of Active Directory management for user accounts; experience with GPO configurations is desirable.
Familiarity with IT infrastructure components such as computer hardware components and network devices essential for maintaining operational continuity.
Analytical skills to identify root causes of technical problems quickly and implement lasting solutions.

Technologies

Microsoft Office
Windows
Windows Server
macOS
Linux
SCCM
Active Directory
GPO
Meraki
VPNs
DNS
TCP/IP
LAN/WAN

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Salary

Salary: USD 60,000 - 75,000 per year

Location

Griffin, GA (onsite)

Preferred location: Atlanta, GA

Travel

Willingness to travel: 100% (Required)

Work location

On the road

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16d ago

Technical Support Specialist

Arrow POS & POM Crown Point, IN

Crown Point, IN

16d ago

$35k - $45k/yr Full time Application Support Customer Service Customer Support

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Job Description

On-site Technical Support Specialist role at Arrow POS & POM in Crown Point, IN, delivering first-line support for Arrow POS proprietary software in a structured, shift-based environment with on-site training and National Guard/Reserve eligibility.

Responsibilities

Deliver first-contact technical assistance for Arrow POS proprietary software
Diagnose and resolve software, hardware, and connectivity issues using established procedures
Assist customers remotely via a ticketing system
Document issues, troubleshooting steps, and resolutions with accuracy
Escalate complex cases clearly to development or advanced support teams
Stay current on product updates and contribute to process improvements

Requirements

Robust diagnostic and problem-solving capabilities
Ability to follow structured workflows and maintain precise documentation
Effective communication with both technical and non-technical users
Familiarity with Windows operating systems, Microsoft 365, and basic hardware/peripheral troubleshooting

Technologies

Windows operating systems
Microsoft 365

Benefits

401(k) with company match
Profit sharing and annual bonus
Health and life insurance
Paid time off
Flexible schedule

Experience

Equivalent experience may include military technical roles, Guard or Reserve service, or civilian IT support experience.

Why this role works well for Guard & Reserve members

Predictable, shift-based scheduling
Guaranteed daytime coverage each week
Respect and accommodation for drill weekends and annual training
Structured training and clearly defined responsibilities
Stable, on-site work environment
Opportunity to grow into advanced support or product-focused roles

Ready to apply

National Guard or Reserve members currently serving are encouraged to apply or contact us with scheduling questions
Applicants must have reliable transportation and be able to commute to Crown Point, IN 46307

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18d ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Vienna, GA

Vienna, GA

18d ago

$60k - $75k/yr Full time Active Directory Application Support Business Systems

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Job Description

On-site and remote Restaurant IT Support Specialist (Mobile Position) providing hardware, software, network, and infrastructure support across multiple locations; requires McDonald's IT experience and is not a help desk role.

Responsibilities

Deliver on-site and remote assistance to restaurant teams for hardware, software, network, and operating system issues with timely resolutions.
Diagnose and fix devices such as PCs, mobile devices, printers, POS terminals, and networking gear including routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Track and document incidents in the help desk system, monitor progress, and communicate updates to stakeholders.
Assist with Active Directory tasks such as user account creation, permission changes, and password resets in line with security policies.
Support computer management tasks, including OS deployment and Windows updates, hardware upgrades, and equipment troubleshooting.
Troubleshoot network connectivity issues and firewall configurations to sustain optimal performance.
Collaborate with IT teams on infrastructure initiatives to ensure smooth rollout of hardware or software across locations.

Requirements

Strong proficiency with Microsoft Office applications and familiarity with help desk platforms.
OTP certifications and McDonald’s IT infrastructure experience are required.
Extensive technical support background in a fast-paced setting, emphasizing desktop support and hardware troubleshooting.
Solid understanding of LAN/WAN, TCP/IP, DNS, VPNs, firewalls (Meraki), and general network administration.
Expertise across Windows (including Server environments), macOS, Linux, and related hardware components.
Ability to troubleshoot OS and POS application software; experience with SCCM is a plus.
Excellent communication with a customer-service mindset for assisting non-technical users.
Knowledge of Active Directory for user accounts; GPO configurations are desirable.
Familiarity with IT infrastructure components such as computer hardware and network devices.
Analytical skills to identify root causes quickly and implement lasting solutions.
Minimum experience: 3 years; Education: High school diploma or equivalent.

Technologies

Microsoft Office
Help desk systems
Active Directory
Windows
Windows Server
macOS
Linux
SCCM
Meraki
POS applications

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Compensation

Salary: $60,000.00 - $75,000.00 per year

Location & Travel

Location: Vienna, GA (onsite)
Work location: On the road
Willingness to travel: 100% (Required)
Preferred location: Atlanta, GA

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19d ago

Technical Support

FT Consultants Vancouver, WA

Vancouver, WA

19d ago

$20 - $22/hr Full time Business Systems Credit Card Terminal CRM

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Job Description

FT Consultants is seeking a Technical Support professional to join the on-site team in Vancouver, Washington. The role focuses on diagnosing hardware and configuration issues for POS and card reader equipment, delivering multi-channel customer support, and coordinating with clients and vendors on installations and conversions.

Responsibilities

Troubleshoot and resolve hardware and configuration issues affecting POS and card reader systems.
Assist clients in selecting and implementing POS and card reader equipment.
Support clients with the deployment and integration of POS and card reader solutions.
Provide ongoing troubleshooting and maintenance for installed POS hardware and software.
Deliver responsive technical support via email, text, and phone channels.
Configure, test, and ship credit card terminals to client sites.
Collaborate with vendors and clients on POS system installations and conversions.
Maintain thorough notes in the CRM system to document issues and resolutions.
Order equipment and accessories as needed to support deployments and service requests.
Contribute to the team's knowledge base and documentation platform.
Deliver exceptional customer service and manage client relationships professionally.

Requirements

Experience in POS or business technology systems consulting, tech support, and POS implementation.
Proficiency with Google Drive and Microsoft Suite.
Familiarity with CRMs or HelpDesk systems.
A strong desire to learn, grow, and perform at a high level each day.
Adaptability and agility to handle changing priorities.

Technologies

Google Drive
Microsoft Suite
CRM systems
HelpDesk systems

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Why You’ll Love Working Here

Work in a supportive, engaging environment with a collaborative team.
Earn $20.00-$22.00 per hour depending on experience, with health, dental, and vision coverage, paid time off, and more.
Significant opportunities for internal growth and advancement.
Direct access to executives and opportunities to learn from industry leaders.