Pharmacy Help Desk

The Pharmacy Help Desk Associate role at Alpha Scrip Incorporated supports day-to-day pharmacy operations by helping patients and provider offices with prescription questions in English and Spanish. This part-time position is onsite in Phoenix, Arizona and combines phone support with internal ticketing to troubleshoot issues, update records, and follow required compliance protocols.

Role Overview

In this part-time help desk role, you will field inquiries related to prescriptions, assist pharmacy staff, and support patient and provider communication. The position includes handling phone calls and internal tickets, performing necessary data entry, and helping resolve issues in line with company and regulatory standards.

Key Responsibilities

• Provide support to pharmacy staff, patients, and provider offices through phone and internal ticketing systems
• Assist with prescription-related inquiries, including status checks and troubleshooting
• Complete data entry and update patient or prescription information as needed
• Coordinate professionally with internal teams to resolve issues efficiently
• Follow established protocols and maintain compliance with company and regulatory standards
• Support general administrative tasks as assigned

Required Qualifications

• Previous pharmacy, medical office, call center, or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to multitask while maintaining accuracy in a high-volume environment
• Basic computer proficiency and comfort navigating software systems
• Dependable, punctual attendance, with ability to work onsite every weekday from 12–4 PM

Language Support

Support patients and providers in English and Spanish as part of day-to-day help desk interactions.

Location and Schedule

This part-time position is located in Phoenix, AZ and is onsite. The scheduled hours are every weekday from 12–4 PM.