Refrigeration Technical Support Specialist

Paramount Placement is hiring a Refrigeration Technical Support Specialist for an onsite role in Vernon Hills, IL. In this position, you will provide technical assistance for residential and commercial ice machines from within the office, supporting customers and internal teams through phone, text, and chat while working through refrigeration and control concerns.

Role Overview

You will handle incoming technical requests for ice machine systems, troubleshoot refrigeration and control problems, and work toward independent issue diagnosis. Alongside live support, you will document interactions, review warranty claims, and help coordinate equipment startups and service providers to keep resolutions moving.

Key Responsibilities

• Deliver in-office technical support for residential and commercial ice machines by phone, text, and chat
• Troubleshoot refrigeration and control issues
• Document calls
• Review warranty claims
• Coordinate startups and service providers
• Diagnose issues independently
• Remain patient and calm with callers

Minimum Requirements

• 2 years of Refrigeration / Ice Machine Diagnostic / Repair experience required
• Able to independently diagnose and repair refrigeration systems and controls required
• Able to provide technical support or diagnose issues by phone required

Preferred Qualifications

• 5+ years of refrigeration field service experience preferred
• EPA Type I & II or HVAC/Refrigeration certification preferred
• Experience with technical and dealer support, warranty, and service administration preferred
• Refrigeration Technician experience: 1 year (Preferred)

Compensation

• USD 65,000 to USD 85,000 per year

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Plenty of OT
• PTO
• Top Benefits
• & More