Inside Technical Support Specialist

Support and troubleshoot ductless/VRF and related HVAC systems for contractors and customers from an onsite Commack, NY location.

Responsibilities

• Provide technical, operational, and application support for Bryant, Armstrong, ICP, and Mitsubishi equipment, controls, components, and their operation
• Support contractors and customers for commercial plan & spec. and design-build projects, plus residential projects
• Communicate equipment and controls operation effectively via telephone, email, text, and other communication methods
• Assist outside technical support specialists in the field with customer phone support and help manage workload
• Use technical documentation to diagnose issues, including wiring schematics, refrigeration circuit diagrams, blueprint drawings, and related materials
• Demonstrate solid working knowledge of airflow in HVAC systems
• Support remote needs and some on-site/training requirements
• Travel may be required for training and on-site support
• Support qualification requirements to attain manufacturer qualifications such as DSR, TSA, DSG, and DSA
• Perform other duties as assigned

Requirements

• High School Diploma minimum requirement
• 5+ years of HVAC technical experience (ductless and VRF knowledge preferred, not required)
• Working knowledge of airflow and experience using HVAC “tools of the trade”
• Complete working knowledge of HVAC controls and operation in DDC and BMS systems
• Technical knowledge of HVAC service, troubleshooting, and installation
• Ability to learn and use new software quickly and accurately, including: Salesforce, Bluebeam, Mitsubishi and Bryant design software, Mitsubishi Maintenance Tool, and Microsoft Office (training provided)
• High sense of urgency, exceptional interpersonal and communication skills
• Highly energetic, motivated self-starter comfortable working with minimal direction
• Strong business, technical, and problem-solving skills
• Demonstrate integrity and high-performance standards

Technologies

• Salesforce
• Bluebeam
• Mitsubishi design software
• Bryant design software
• Mitsubishi Maintenance Tool
• Microsoft Office
• DDC
• BMS

Benefits

• Comprehensive benefits: Medical, Dental, Vision, 401k, HSA, PTO, EAP
• Employer-Paid Life/AD&D Insurance
• Employee Stock Purchase Plan
• Health & Wellness Program
• Competitive compensation with growth potential
• Career advancement opportunities with internal mobility to expand your role

Location: Commack, NY (onsite)

Compensation: USD 75,000 - 90,000 per year

Experience: 5+ years

Education: High School Diploma