Senior Help Desk Specialist
Job Description
Support users onsite in Arlington, VA by providing technical assistance, troubleshooting, and first-contact help desk support.
Responsibilities
- Deliver phone and in-person support to end users
- Assist users with e-mail, directories, and standard Windows desktop applications
- Troubleshoot applications developed under the contract
- Act as the initial point of contact for hardware and software troubleshooting
- Diagnose and resolve PC and printer issues
Requirements
- US Citizen
- 4+ years of experience in help desk or technical support
- Certifications: CompTIA A+ and Security+
- Experience supporting Windows desktop applications
- Knowledge of e-mail systems and directories
- Demonstrated skills in PC and printer troubleshooting
- Strong customer service and communication skills
- Ability to work on-site at Arlington, VA (Pentagon)
- Clearance: Active Secret required; Top Secret strongly preferred
Technologies
- E-mail systems
- Directories
- Windows desktop applications
- PC
- Printer
Compensation
- USD 55,000 - 90,000 per year
Benefits
- Health, dental, and vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
How You Will Wow Us
- Experience supporting DoD or DISA end users
- Experience with DoD help desk ticketing systems
- Familiarity with military network environments and protocols
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