Service Desk Personnel

The Service Desk Personnel role at Noblesoft Technologies Inc provides in-person technical support to end users in Nashville, TN. The position focuses on ticket-based troubleshooting, resolution of connectivity and mobile device issues, and reliable remote support when needed.

Role Overview

As Service Desk Personnel, you will support end users by diagnosing and resolving hardware and software problems, managing service desk tickets, and handling network and mobile device incidents. The work is performed onsite and includes responding to up to 30 calls per day.

Key Responsibilities

• Provide technical support to end users, troubleshoot hardware and software issues, manage service desk tickets, and resolve network and mobile device problems.
• Deliver end-user support and handle up to 30 calls per day.
• Troubleshoot printers, print queues, and related hardware/software issues.
• Perform Active Directory tasks, including password resets and account unlocks.
• Support iPhones and iPads, including VPN, Wi-Fi, and LTE connectivity.
• Troubleshoot application access, permissions, and compatibility concerns.
• Provide remote support using MSRA, RDP, Microsoft Teams, and Cisco Webex.
• Support video conferencing solutions and assist with hardware deployment.
• Manage and assign incidents using ServiceNow.

Required Qualifications

• Strong customer service and communication skills.
• Hands-on experience with Active Directory, printer troubleshooting, iOS support, and network troubleshooting.
• Experience using remote support tools and ServiceNow.
• Ability to lift at least 50 pounds.

Preferred Experience

• Experience in an IT service desk or call center environment, particularly handling high volumes of technical support calls.

Location and Compensation

• Location: Nashville, TN (onsite)
• Pay: USD 22–25 per hour

Technologies and Tools

• Active Directory, iOS
• MSRA, RDP
• Microsoft Teams, Cisco Webex
• ServiceNow
• VPN, Wi-Fi, LTE