Service Desk Technician

The Service Desk Technician role supports IT-related requests during second shift operations, with an emphasis on manufacturing and shop floor environments. You will manage service desk tickets, troubleshoot workstation and peripheral issues, and help ensure reliable systems through proactive monitoring and documented resolutions.

Location and Schedule

Eaton, OH (onsite). This position operates during second shift and includes occasional on-call support as needed.

Compensation

USD 40,000 - 50,000 per year.

Responsibilities

• Serve as the first point of contact for IT support requests during second shift, managing service desk tickets and responding to users via phone, email, or in-person.
• Diagnose and resolve issues involving hardware, software, and networking for shop floor environments, including workstations, printers, phones, and other peripherals.
• Support manufacturing technology including barcode printers, handheld scanners, and panel PCs.
• Assist with user account administration, including onboarding and offboarding, password resets, and permissions management.
• Escalate complex problems to senior IT staff or specialized teams when required.
• Monitor system alerts, server status, and network performance and address potential issues proactively.
• Document support activities and solutions in the IT knowledge base to support continuous improvement.
• Collaborate with the IT team on projects, system upgrades, and maintenance tasks.
• Follow IT policies, security protocols, and compliance standards.
• Support hardware inventory management, including tracking and updating asset information.

Requirements

• High school diploma or equivalent is required. Technical education or certifications are a plus.
• Minimum 1 year of experience; 1-3 years in an IT service desk or technical support role is preferred. Entry-level candidates with strong technical aptitude will be considered.
• Strong knowledge of Windows operating systems, Microsoft Office, and basic networking concepts.
• Familiarity with barcode printers, handheld scanners, and panel PCs is a plus.
• Experience supporting manufacturing or shop floor environments is highly preferred.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and ability to work in a team-oriented environment.
• Willingness to work second shift hours and provide occasional on-call support as needed.

Technology Stack

Windows operating systems, Microsoft Office.

Education

High school diploma or equivalent.